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- Tasks: Join us as a Service Advisor, booking services and advising customers on their vehicle needs.
- Company: Be part of one of the UK's top automotive retailers, representing 32 brands across 150 dealerships.
- Benefits: Enjoy competitive pay, generous leave, and perks like a colleague car plan and tech discounts.
- Why this job: Develop your career with a premium brand while delivering exceptional customer experiences in a supportive team.
- Qualifications: Previous automotive experience is a plus; passion for customer service and cars is essential.
- Other info: We value diversity and inclusivity, ensuring everyone can thrive in our workplace.
Location: Bishop Stortford Jaguar Landrover
Contract type: Permanent, full-time
Working hours: 42 hours per week
Salary: Up To £36,000 Including OTE
We are looking for a Service Advisor to join the team here at Jaguar Landrover. This role is offered on a permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with a premium brand JLR.
You will be joining a friendly and efficient Aftersales department that is led by the very talented Service Manager. We will ensure you feel part of the team from the very start and will help to develop your skills and knowledge through continuous training and 1 to 1's.
Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage.
For this role you will need to be able to maintain accurate customers records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.
Experienced Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Advisor
✨Tip Number 1
Familiarise yourself with Jaguar Land Rover's brand values and customer service philosophy. Understanding their commitment to providing a premium experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of automotive services, particularly around MOTs and repairs. Being able to discuss these topics confidently will demonstrate your expertise and passion for the role.
✨Tip Number 3
Network with current or former employees of Jaguar Land Rover. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to showcase your communication skills in a practical way. Think of examples where you've successfully managed customer interactions, especially in high-pressure situations, as this is crucial for a Service Advisor role.
We think you need these skills to ace Experienced Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer interactions, as well as your ability to explain technical information clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class customer experiences. Mention specific examples of how you've successfully handled customer queries or upsold products in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Service Advisor role, such as communication, teamwork, and the ability to work independently. If you have experience with Kerridge (ADP), be sure to mention it.
Show Enthusiasm for the Brand: Express your enthusiasm for Jaguar Land Rover and the opportunity to work with a premium brand. Research the company and mention what excites you about their values and customer service approach in your application.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to assist customers, especially in the automotive industry.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of vehicle servicing and repairs. Familiarise yourself with common issues and solutions, and be ready to explain technical information clearly, as this is crucial for advising customers effectively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to role-play scenarios where you explain service options or upsell parts to a customer.
✨Familiarise Yourself with Kerridge
If you have experience using Kerridge (ADP), mention it during the interview. If not, take some time to learn about it beforehand, as familiarity with this system can give you an edge over other candidates.
