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For Companies At a Glance
- Tasks: Lead and enhance aftersales performance across our Mercedes-Benz sites.
- Company: Join Lookers, a top automotive retailer in the UK with a stellar reputation.
- Benefits: Enjoy competitive pay, generous leave, health perks, and exclusive discounts.
- Why this job: Be part of a thriving team focused on customer satisfaction and career growth.
- Qualifications: Management experience in a fast-paced motor dealership is essential.
- Other info: This role offers a chance to shape future leaders in a supportive environment.
The predicted salary is between 28000 - 56000 £ per year.
OTE
GBP £40,000.00/Yr.
Overview
Lookers Mercedes-Benz
Remote role working with our Mercedes-Benz sites Nationwide.
Lookers Mercedes-Benz have an outstanding reputation within the Automotive industry for delivering exceptional service and providing quality vehicles. Our people are our most valuable asset and are at the very heart of our every success!
A rare and exciting opportunity has become available for a driven and talented leader to join our team as a Divisional Aftersales Development Director.
Your role will involve working with our divisional Aftersales teams to ensure that the Group Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our divisional management as well as site management teams to drive divisional performance improvement.
Responsibilities
- Conducting performance reviews with the dealership management teams; focusing on key performance metrics, identifying actions plans when required
- Sharing Mercedes-Benz\’s best practice, initiatives, and ideas with other divisions as well as internally within the brand
- Assessing training and coaching requirements and facilitating necessary training where required
- Working closely with provider partners to ensure the correct level of interaction required to achieve desired budgets and performance
- Supporting the Service teams in understanding Lookers defined compliant service process within a core focus on great customer outcomes
- Ensuring the business is focused on the right measures of efficiency, cost-control, productivity, and profitability of the aftersales departments as well as monitoring trends within the industry
- Support in the growth of leaders of the future
This is a fantastic opportunity for the right person to show us their talents, take on a new and exciting challenge within the Aftersales space as well as embrace our thriving organisation.
Qualifications
We are looking for a candidate who has experience within a management position, has worked within the aftersales space of a fast-paced and proactive motor dealership.
We are on the hunt for someone who has exceptional interpersonal and communication abilities; where they can effectively build relationships and draw the best performance from their colleagues. In addition, someone who has proven track record of performance improvement.
Our Divisional Aftersales Development Director will be a real go-getter with a positive can-do attitude. As a representative of Lookers Mercedes-Benz, we are looking for someone who can act as trustworthy ambassador of the Mercedes-Benz brand values as well as support the Mercedes-Benz brand strategy.
We\’re anticipating a high volume of applications for this role so, if this sounds like your ideal position, apply today!
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
· Competitive salaries with structured pay scales and progression as you grow within the business
· Generous annual leave that increases with your length of service
· Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
· Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
· Eyecare vouchers to help cover vision care needs
· Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
· Dental insurance for everyday dental care and unexpected treatments
· Critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing:
· MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
· Will writing services to help plan for the future
· Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
· Discounted gym memberships to support an active lifestyle
· Travel insurance to help you explore with confidence
· Access to home and technology vouchers
· bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
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Divisional Aftersales Director employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Aftersales Director
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand values and Lookers' Aftersales strategy. Understanding these will help you align your discussions during interviews and demonstrate your commitment to their customer-focused approach.
✨Tip Number 2
Network with current or former employees of Lookers Mercedes-Benz. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've driven performance improvement in previous roles. Highlighting your achievements in a similar context will showcase your capability to excel as a Divisional Aftersales Director.
✨Tip Number 4
Stay updated on industry trends and best practices in aftersales management. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful conversations during the interview process.
We think you need these skills to ace Divisional Aftersales Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and aftersales within the automotive industry. Use specific examples that demonstrate your ability to drive performance improvement and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with Lookers Mercedes-Benz's values and how you can contribute to their aftersales strategy.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. This could be improvements in customer satisfaction scores, sales growth, or successful training initiatives you've led.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Lookers
✨Understand the Company Culture
Before your interview, take some time to research Lookers Mercedes-Benz and their values. Understanding their commitment to exceptional service and quality will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Divisional Aftersales Director, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams, improved performance metrics, and implemented effective training programmes in previous roles.
✨Prepare for Performance Metrics Discussion
Be ready to discuss key performance indicators relevant to aftersales. Think about how you've used data to drive improvements in efficiency, cost-control, and profitability in your past positions.
✨Emphasise Interpersonal Skills
Since the role requires building relationships and drawing out the best from colleagues, prepare to share specific instances where your communication and interpersonal skills have led to successful outcomes in a team environment.