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- Tasks: As a Customer Advisor, you'll handle bookings and customer inquiries via calls, email, and live chat.
- Company: Lookers is a leading UK motor vehicle retailer with over 150 dealerships and a commitment to excellence.
- Benefits: Enjoy competitive pay, uncapped earnings, enhanced holidays, and comprehensive training opportunities.
- Why this job: Join a dynamic team focused on exceptional service and professional growth in a supportive culture.
- Qualifications: Exceptional communication skills and a customer-first approach are essential; teamwork and organisation are key.
- Other info: Weekend work required for two weekends per month; shifts communicated a month in advance.
The predicted salary is between 17600 - 26400 £ per year.
Location: Office-based, Newcastle
Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped)
Hours: 40 hours per week on a rota basis, Monday to Sunday
About the Role
Are you passionate about delivering exceptional customer service? Join Lookers as a Customer Advisor and become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.
Key Responsibilities
- Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
- Handle inbound and outbound calls, as well as customer sales enquiries via email and live chat, ensuring swift and professional responses.
- Build strong relationships with customers while adhering to all brand and manufacturer standards.
- Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.
- Exceptional communication skills, with a customer-first approach.
- Strong teamworking abilities, alongside effective organisation and time management.
What We Offer
- Competitive salary with uncapped earning potential (OTE up to £30,000).
- Comprehensive training and development opportunities, with room to grow within Lookers and beyond.
- A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
Working Hours
Monday to Friday: 8:00 am – 7:00 pm. Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.
Why Lookers?
At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.
Ready to take the next step in your career? Apply today and let’s achieve great things together!
Company Information:
Lookers are proud to be one of the top motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus:
- Enhanced holidays that increase with service
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Customer Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Lookers' brand and values. Understanding their commitment to exceptional customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Since the role involves inbound and outbound calls, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work in a team by sharing examples of past experiences where collaboration led to successful outcomes. This will highlight your teamwork abilities, which are crucial for this role.
✨Tip Number 4
Be prepared to discuss how you would handle challenging customer situations. Showing that you can maintain a customer-first approach even under pressure will impress the hiring managers.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to deliver exceptional service.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and explain why you want to work at Lookers. Mention any relevant experience and how you can contribute to their team, focusing on your communication and teamwork skills.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Advisor role.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound and outbound calls, it's crucial to showcase your communication skills. Practice clear and concise responses, and be prepared to discuss how you would handle various customer scenarios.
✨Highlight Teamwork and Collaboration
The job requires strong teamwork abilities, so be ready to discuss how you've successfully worked in teams before. Share examples of how you collaborated with others to achieve common goals, especially in a customer-focused environment.
✨Familiarise Yourself with Lookers' Values
Research Lookers and understand their values and culture. Be prepared to discuss how your personal values align with theirs, and why you want to be part of their team. This shows that you're not just looking for any job, but are genuinely interested in contributing to their success.
