At a Glance
- Tasks: Engage with customers through calls, emails, and chats to deliver top-notch service.
- Company: Join one of the UK's leading automotive retailers with a focus on people.
- Benefits: Earn up to £30,000 OTE with a competitive salary and great rewards.
- Other info: Full-time role with opportunities for career growth and development.
- Why this job: Be the voice of Lookers and shape customer experiences in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 30000 £ per year.
Newcastle upon Tyne, England, United Kingdom
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Details
- Contract Type: Permanent - Full Time
- Hours: (40 hours per week) Monday to Saturday 8am to 6pm
- Salary: up to £30,000 OTE (including basic of £22,000, plus bonus)
Be the Voice of Lookers – Join Us as a Customer Advisor
Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we're looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity.
As a Customer Advisor, you’ll be at the front line of interaction with our customers – handling calls, emails, live chats, and digital enquiries. You’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.
What You'll Be Doing
- Booking essential maintenance efficiently and accurately via Outbound calls
- Promote and sell service plans to retain customers
- Provide consistent and professional responses to all enquiry types
- Maintain a friendly, engaging, and helpful tone across all channels
- Ensure customer service aligns with Lookers and manufacturer standards
Customer Advisor employer: Lookers
At Lookers, we pride ourselves on being one of the UK's leading automotive retailers, and our Newcastle Customer Contact Centre is a vibrant hub for customer engagement. We offer a supportive work culture that values each employee's contributions, alongside a comprehensive rewards package that promotes career growth and personal wellbeing. Join us to be part of a dynamic team where your passion for customer service can thrive in a collaborative environment, all while enjoying the benefits of working in a city known for its rich culture and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research Lookers, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll be the voice of Lookers, so make sure you're comfortable chatting on the phone, via email, or even live chat. Role-play with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Lookers team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with what we’re looking for in a Customer Advisor.
Be Professional Yet Friendly:Remember, you’ll be the voice of Lookers! Use a friendly tone in your written application while maintaining professionalism. This will give us a taste of how you’ll interact with our customers.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details.
How to prepare for a job interview at Lookers
✨Know the Company Inside Out
Before your interview, take some time to research Lookers and their values. Understand their commitment to customer service and how they operate within the automotive industry. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. During the interview, demonstrate your ability to engage with others by speaking clearly and confidently. Use examples from your past experiences where you've successfully handled customer interactions, whether through calls, emails, or live chats.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Customer Advisor, such as handling difficult customers or promoting service plans. Prepare answers that highlight your problem-solving skills and your ability to maintain a friendly tone, even in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand if it's the right fit for you. Consider asking about the training process for new hires or how success is measured in the Customer Contact Centre.
