At a Glance
- Tasks: Support service advisors and provide excellent customer service in a dynamic automotive environment.
- Company: Join one of the top three automotive retailers in the UK, representing 32 brands.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Other info: Great opportunities for career development and a fun team culture.
- Why this job: Kickstart your career with a leading brand while enjoying a supportive and inclusive workplace.
- Qualifications: Highly organised with strong customer service skills; no prior experience required.
The predicted salary is between 30000 - 40000 € per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Mercedes Benz of Gatwick
Contract Type: Permanent, full time
Hours: (42) Monday - Friday 8:00am - 6:00pm with one early finish per week, Saturdays on a rota basis 8:00am- 14:00pm.
We are looking for a highly organised and dynamic individual to join our team as a Service Administrator at Mercedes Benz Of Gatwick. This is an excellent opportunity to progress your career whilst also reaping the benefits of working for a leading brand. Our Service Administrators support the day to day running of our service department, by providing high quality administrative support to our Service Advisors in our busy Mercedes division. They are knowledgeable and capable of working at pace whilst providing a first-class service.
Responsibilities:
- Supporting service advisors
- Assist customers at the drive-thru entrance
- Prep job cards for incoming customers
- Making pre-calls to customers
- Providing excellent customer service
- Creating bookings for customers
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Admin in Crawley employer: Lookers
At Mercedes Benz of Gatwick, we pride ourselves on being one of the UK's top automotive retailers, where our people are our greatest asset. We offer a supportive work culture with a comprehensive rewards package that includes competitive salaries, generous leave, and extensive health and wellbeing benefits, all designed to foster employee growth and satisfaction. Join us in a dynamic environment where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Admin in Crawley
✨Tip Number 1
Get to know the company inside out! Research Mercedes Benz of Gatwick and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Service Admin role.
✨Tip Number 3
Prepare for the interview by practising common questions related to service administration. Think about how you can demonstrate your organisational skills and customer service experience. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mercedes Benz of Gatwick.
We think you need these skills to ace Service Admin in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight any relevant experience and skills that match what we're looking for, like organisation and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Showcase Your Skills:In your application, don’t forget to showcase your administrative skills and ability to work at pace. Mention any specific tools or software you’re familiar with that could help in supporting our Service Advisors effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you'll get all the info you need about the role and our company. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Lookers
✨Know the Company Inside Out
Before your interview, take some time to research Mercedes Benz of Gatwick. Understand their values, the brands they represent, and what makes them a top automotive retailer in the UK. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or improved processes. Highlighting your ability to work at pace while maintaining high-quality service will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
Expect questions about customer service, as this role involves assisting customers directly. Think of specific situations where you provided excellent service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
