Lookers is seeking a visionary Head of Customer Experience to transform our digital and showroom journeys. You will own the online CX roadmap, drive AI-enabled engagement, and partner with engineering and operations to close the gap between online and showroom experiences.
You will champion customer-centric journeys, lead a small team across UX/CRO and SEO, and collaborate with OEM partners to deliver best-in-class customer experiences across multiple sites.
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Head of Digital Customer Experience & Transformation in Chelmsford employer: Lookers
At St Helens Vauxhall, we pride ourselves on being one of the UK's leading automotive retailers, where our employees are truly valued as our greatest asset. We offer a comprehensive rewards and benefits package that not only supports your career growth but also prioritises your wellbeing and work-life balance. With a vibrant team culture, ample opportunities for professional development, and a commitment to inclusivity, we ensure that every Sales Executive can thrive in a rewarding and dynamic environment.
