At a Glance
- Tasks: Assist customers with vehicle services and repairs while ensuring excellent communication.
- Company: Top automotive retailer in the UK, representing 32 brands across 150 dealerships.
- Benefits: Competitive salary, generous leave, health perks, and discounts on vehicles and tech.
- Other info: Full training provided with clear career progression opportunities.
- Why this job: Join a dynamic team and kickstart your career in the premium automotive industry.
- Qualifications: Customer service experience and a passion for cars are essential.
The predicted salary is between 32000 - 38000 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Buckinghamshire Jaguar Land Rover
Contract Type: Permanent
Full Time Hours: 42 Hours weekly (Monday to Friday 8.30am to 6.00pm per week and Saturdays 8am to 1pm on a rota basis)
Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
This role suits someone who enjoys working with people, staying organised and being at the centre of a busy department where no two days are the same. A Service Advisor is the link between our customers and our workshop, making sure customers are looked after and kept informed while their vehicle is with us.
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
About you: You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor - JLR in Buckingham employer: Lookers
At Buckinghamshire Jaguar Land Rover, we pride ourselves on being a top automotive retailer in the UK, where our people are our greatest asset. We offer a comprehensive rewards package, including competitive salaries, generous annual leave, and extensive health and wellbeing benefits, all within a supportive and inclusive work culture that fosters personal and professional growth. Join us to be part of a dynamic team that values your contributions and provides clear pathways for career advancement in the premium automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - JLR in Buckingham
✨Tip Number 1
Get to know the company! Research Buckinghamshire JLR and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and automotive knowledge. Think about scenarios where you've excelled in similar roles and be ready to share those stories.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor - JLR in Buckingham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love working with customers. Share any experiences from retail or hospitality that highlight your customer service skills. We want to see that you’re genuinely excited about helping people!
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Service Advisor role. Highlight relevant experience in the automotive industry or similar roles, and don’t forget to mention your organisational skills. We appreciate a personal touch!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Lookers
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, the brands they represent, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the company for customers. Prepare examples from your past experiences where you've excelled in customer service, especially in high-pressure situations. Highlight how you managed customer expectations and resolved issues, as this will resonate well with the interviewers.
✨Prepare for Role-Specific Questions
Expect questions that are specific to the role of a Service Advisor. Think about how you would handle booking appointments, upselling services, and communicating with customers. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
