At a Glance
- Tasks: Lead the aftersales operation and create an exceptional customer experience.
- Company: Join one of the UK's top automotive retailers with a focus on growth.
- Benefits: Earn up to £75k OTE, enjoy a company car, and flexible working hours.
- Other info: Access to training, wellness support, and career progression opportunities.
- Why this job: Be part of a fast-growing brand and shape your own team.
- Qualifications: Experience in premium automotive aftersales and strong leadership skills required.
The predicted salary is between 60000 - 75000 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
A rare opportunity has opened at Omoda JAECOO Battersea for a driven, customer‑focused Aftersales Manager. We’re looking for an Aftersales Manager who’s ready to help build a standout customer experience from the ground up. JAECOO is one of the fastest‑growing new automotive brands in the UK and Europe — bold, modern and building momentum fast. The JAECOO 7 has already made its mark, pushing the brand into the UK’s top sellers. This is a brand on the rise, and you can rise with it.
What you’ll do:
- Lead the full aftersales operation — service, workshop and customer care
- Develop and coach your team through structured 1:1s, performance management and ongoing training
- Drive departmental targets and deliver brand KPIs across service, parts and CSI
- Oversee workshop efficiency — loading, productivity, quality control and right‑first‑time standards
- Ensure compliance across all service and warranty activity
- Own customer satisfaction and embed a culture of exceptional service
What you’ll get:
- £75,000+ OTE with uncapped commission and a bonus guarantee
- Company car, including EV options
- Full training, leadership support and a proven operational framework
- Flexibility across your week — Saturdays on rota basis, but we aim to work in a way that suits your lifestyle
- Genuine progression within a fast‑growing brand and a new site with room to shape and build your own team
What matters:
You’re confident, people‑focused and commercially sharp. You know how to lead a team, stay organised and set high standards. You care about customers, you thrive on operational excellence, and you want a role where your leadership and ambition directly influence the success of the department.
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Aftersales Manager in Battersea employer: Lookers
Join Omoda JAECOO Battersea as an Aftersales Manager and be part of a dynamic team at one of the UK's top automotive retailers. With a strong commitment to employee development, competitive salaries, and a comprehensive benefits package, including flexible working arrangements and generous leave policies, we foster a supportive and inclusive work culture that empowers you to thrive. This is a unique opportunity to shape a new site and grow with a fast-rising brand in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Battersea
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Omoda JAECOO. A friendly chat can open doors!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research JAECOO’s values and recent achievements. Be ready to discuss how your experience aligns with their goals, especially in aftersales management. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for managerial roles and think about how you’d handle specific scenarios in aftersales. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Aftersales Manager in Battersea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being part of our team and contributing to the JAECOO brand.
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in aftersales, customer service, and team leadership. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lookers
✨Know the Brand Inside Out
Before your interview, make sure you research JAECOO and its position in the automotive market. Understand their values, the JAECOO 7 model, and what sets them apart from competitors. This knowledge will show your genuine interest and help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've developed and motivated teams in the past. Think about specific situations where you drove performance or improved customer satisfaction, as these will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Practice responding to scenarios like handling a dissatisfied customer or improving workshop efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Customer-Centric Approach
The role focuses heavily on customer satisfaction, so be ready to discuss how you've prioritised customer needs in previous roles. Share specific examples of how you've created exceptional customer experiences and how you plan to embed this culture within your new team.
