At a Glance
- Tasks: Handle customer interactions via calls, emails, and live chats to drive bookings.
- Company: Lookers, a leading automotive service provider in Newcastle upon Tyne.
- Benefits: Extensive benefits, flexible shifts, and a supportive team culture.
- Other info: Great opportunity for career growth in a thriving environment.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 22000 - 28000 € per year.
Lookers in Newcastle upon Tyne is seeking a Customer Advisor to join their growing Customer Contact Centre. You'll handle customer interactions through calls, emails, and live chats, using your skills to drive bookings and deliver exceptional quality service.
The right candidate will have strong communication skills and experience in a customer service environment, along with the flexibility to work various shifts. The position also offers extensive benefits and a supportive team culture.
Automotive Service Booking Specialist employer: Lookers
Lookers in Newcastle upon Tyne is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. With extensive benefits and opportunities for growth within the Customer Contact Centre, you will be part of a supportive team dedicated to delivering exceptional service. Join us to make a meaningful impact while enjoying a flexible work environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Booking Specialist
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be handling calls, emails, and live chats, practice responding to common customer queries. This will help you feel more confident during the interview.
✨Tip Number 2
Research Lookers and their customer service approach. Knowing their values and how they interact with customers can give you a leg up in the interview. Plus, it shows you're genuinely interested in the role!
✨Tip Number 3
Prepare some examples from your past experience that highlight your customer service skills. Think of situations where you went above and beyond for a customer – this will really impress them!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Automotive Service Booking Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about handling customer interactions, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers through various channels.
Tailor Your Experience:We want to see how your previous experience aligns with the role of an Automotive Service Booking Specialist. Be specific about your customer service background and any relevant skills that make you a great fit for our team at Lookers.
Be Flexible:Flexibility is key in this role, so don’t forget to mention your ability to work various shifts. We appreciate candidates who are adaptable and ready to take on different challenges as they arise.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Before the interview, make sure you understand the role of an Automotive Service Booking Specialist. Familiarise yourself with common customer service scenarios and how to handle them effectively. This will show that you're not just interested in the job, but that you’re prepared for it.
✨Show Off Your Communication Skills
Since this role involves handling customer interactions through various channels, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Flexibility is Key
The job requires flexibility in working shifts, so be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked in a fast-paced environment. This shows that you can handle the demands of the role.
✨Emphasise Team Spirit
Lookers values a supportive team culture, so be sure to express your enthusiasm for teamwork. Share examples of how you've collaborated with colleagues to achieve goals or improve customer satisfaction. This will help you stand out as a candidate who fits well within their team.
