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- Tasks: Supervise and motivate a team of Technicians & Apprentices in a dynamic workshop environment.
- Company: Top automotive retailer in the UK, representing 32 brands across 150 dealerships.
- Benefits: Competitive salary, generous leave, health benefits, and discounts on technology and gym memberships.
- Other info: Inclusive workplace with strong focus on training and career development.
- Why this job: Join a renowned brand and advance your career in the motor trade industry.
- Qualifications: Experience in workshop management and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract type: Permanent, full-time
Working hours: 40 hours per week Monday-Friday 08:00-18:00 with 1 hour lunch
An exciting opportunity has become available here in Battersea Volkswagen dealership, as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our impressive facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with a world renowned brand.
As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and proactively review and prioritise the daily workload. You will report into our Aftersales Manager who will provide ongoing support to ensure you have the tools needed to perform to the very best of your ability. Furthermore, you will also be able to do brand specific training which will enable you to progress within the motor trade industry.
The successful candidate for our Workshop Controller position will be responsible for the day-to-day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Service Manager in ensuring the department provides the best possible service to customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.
Key Responsibilities
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
- Maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas
- Liaise with colleagues and other departments to ensure a top quality service for customers
- Schedule work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
- Assist with technical challenges by going above and beyond to support the team and writing technical reports
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Workshop Controller Battersea, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller Battersea, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer satisfaction and workshop management. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience as a Workshop Controller and how you can contribute to their success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our dynamic team at Battersea Volkswagen.
We think you need these skills to ace Workshop Controller Battersea, England, United Kingdom
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being a Workshop Controller and contributing to our team.
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight relevant experience, especially in supervising teams and managing workloads. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can do without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to workshop operations and vehicle maintenance. Familiarise yourself with the latest industry standards and practices, as well as the specific brands the dealership represents. This will show that you're not just a candidate, but someone who is genuinely passionate about the role.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Prepare examples of how you've successfully led teams in the past, resolved conflicts, or motivated others to achieve targets. Think about specific situations where your leadership made a difference, and be ready to discuss them.
✨Customer Satisfaction is Key
Since maintaining high levels of customer satisfaction is crucial, come prepared with examples of how you've handled customer complaints or improved service quality in previous roles. Highlight your understanding of the importance of customer relationships in the automotive industry.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's goals, team dynamics, and training opportunities. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.