At a Glance
- Tasks: Book services and repairs, advise customers, and manage appointments in a busy dealership.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Exciting progression opportunities and a supportive work environment.
- Why this job: Join a friendly team, develop your skills, and make a real impact in customer service.
- Qualifications: Experience in customer service and a passion for cars is essential.
The predicted salary is between 11048 - 11048 £ per year.
About us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, part-time
Hours: 16 Hours weekly (Monday and Thursday 8am to 6pm and Saturdays 8am to 2pm on a rota basis)
Salary: Basic of £11,048 per annum, plus bonus
Worcester Mercedes‑Benz is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor- Part Time Worcester, England, United Kingdom employer: Lookers plc
At Worcester Mercedes-Benz, we pride ourselves on being a top automotive retailer in the UK, where our people are our greatest asset. We offer a supportive work culture with continuous training and development opportunities, competitive salaries, and a comprehensive benefits package that prioritises your wellbeing and career growth. Join us in a dynamic environment where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor- Part Time Worcester, England, United Kingdom
✨Tip Number 1
Get to know the company! Research Worcester Mercedes-Benz and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you on their radar and reinforces your interest in joining the team.
We think you need these skills to ace Service Advisor- Part Time Worcester, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars and customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We want to know how you’ve built rapport with customers in the past!
Be Clear and Concise:In your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing off your personality. Let us know why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and their commitment to customer service. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved issues. Practising clear and concise explanations of technical information will also demonstrate your ability to communicate effectively.
✨Prepare for Common Questions
Think about the typical questions you might face, such as how you would handle a difficult customer or how you prioritise tasks in a busy environment. Practising your responses will help you feel more confident and articulate during the interview.
✨Highlight Your Team Player Attitude
This role requires collaboration with the Aftersales department, so be ready to discuss your experience working in teams. Share specific examples of how you've contributed to team success and how you can bring that same energy to their aftersales team.
