At a Glance
- Tasks: Lead a dynamic team in managing parts and delivering exceptional customer service.
- Company: Join one of the UK's top automotive retailers with a focus on people and growth.
- Benefits: Enjoy competitive pay, generous leave, health perks, and career development opportunities.
- Other info: Inclusive workplace culture that celebrates success and nurtures talent.
- Why this job: Be part of an exciting journey in a fast-paced environment with real impact.
- Qualifications: Experience in premium automotive aftersales and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Parts Manager
Contract Type: Permanent, full-time
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: Basic of £45,000, plus bonus
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Parts Manager to lead the aftersales team. As a Parts Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for the Parts team. This is an opportunity not to be missed!
You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met.
Responsibilities:
- Lead your team to success in a busy fast-paced environment
- Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
- Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon
- Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
- Manage accurate data collection and provide forecasts on departmental performance
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Manager Wolverhampton, England, United Kingdom employer: Lookers plc
At Lookers, we pride ourselves on being one of the UK's leading automotive retailers, where our people are at the heart of everything we do. As a Parts Manager in Wolverhampton, you'll benefit from a competitive salary, generous annual leave, and a comprehensive rewards package that supports your career growth and wellbeing. Our inclusive work culture fosters development through manufacturer training and celebrates success, making it an exciting place to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Manager Wolverhampton, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes our team tick and how you can contribute to our success as a Parts Manager. Tailor your answers to reflect our commitment to customer service excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your leadership skills and how you've motivated teams in the past. We want to see your passion for the automotive industry shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our fantastic team.
We think you need these skills to ace Parts Manager Wolverhampton, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Manager role. Highlight your experience in the automotive industry and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Remember, we love a good story!
Showcase Your Customer Service Skills:Since customer service excellence is key for us, be sure to include examples of how you've gone above and beyond for customers in your application. We want to know how you build relationships and lead your team to do the same!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding parts management. Familiarise yourself with the brands and vehicles the company represents, as well as any recent trends in the market. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Parts Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and coached a team. Highlight how you’ve dealt with challenges and how you can bring out the best in your team members.
✨Customer Service is Key
Since the role involves ensuring excellent customer service, be ready to discuss how you’ve handled customer queries and complaints in the past. Use specific examples to illustrate your ability to communicate clearly and resolve issues efficiently without using too much technical jargon.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if this is the right fit for you.
