At a Glance
- Tasks: Lead a dynamic team in managing parts and delivering exceptional customer service.
- Company: Join one of the UK's top automotive retailers with a focus on people and growth.
- Benefits: Enjoy competitive pay, generous leave, health perks, and career development opportunities.
- Other info: Inclusive workplace culture with a commitment to your personal and professional growth.
- Why this job: Be part of an exciting role that shapes customer experiences and drives team success.
- Qualifications: Experience in premium automotive environments and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Parts Manager
Contract Type: Permanent, full-time
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: Basic of £45,000, plus bonus
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Parts Manager to lead the aftersales team. As a Parts Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for the Parts team. This is an opportunity not to be missed!
You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met.
Responsibilities
- Lead your team to success in a busy fast-paced environment
- Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
- Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon
- Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
- Manage accurate data collection and provide forecasts on departmental performance
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out.
Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Manager New Wolverhampton, England, United Kingdom employer: Lookers plc
At Lookers, we pride ourselves on being one of the UK's leading automotive retailers, offering a dynamic work environment in Wolverhampton where your contributions are truly valued. With a strong focus on employee wellbeing, we provide an extensive benefits package, including competitive salaries, generous leave, and tailored training opportunities to foster your career growth. Join our inclusive team that celebrates success and empowers you to reach your full potential in a fast-paced, customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Manager New Wolverhampton, England, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes them tick and how you can contribute as a Parts Manager. Tailor your answers to show you’re not just a fit for the role, but for the company culture too.
✨Tip Number 3
Practice your customer service skills! As a Parts Manager, you’ll need to lead by example. Role-play common scenarios with friends or family to sharpen your responses and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you that dream job!
We think you need these skills to ace Parts Manager New Wolverhampton, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Manager role. Highlight your experience in aftersales and customer service, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you the perfect fit. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:When detailing your work history, focus on your achievements rather than just duties. Use numbers and examples to illustrate how you’ve led teams to success or improved customer satisfaction. We’re all about results here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, you’ll get to explore more about us while you’re there!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding parts management. Familiarise yourself with common technical terms and the specific brands the company represents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Parts Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and coached a team. Highlight how you’ve dealt with challenges and improved team performance, as this will demonstrate your capability to lead in a busy environment.
✨Customer Service is Key
Since the role involves ensuring excellent customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle customer queries and complaints, especially in a technical context, without using too much jargon.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re not just interested in the job but also in how you can contribute to and grow within the company.
