At a Glance
- Tasks: Process warranty claims and ensure accurate submissions for top-notch service.
- Company: Join Lookers, a dynamic team in the automotive industry.
- Benefits: Competitive salary, generous leave, health perks, and tech discounts.
- Other info: Enjoy career progression and a culture that values inclusivity.
- Why this job: Be part of a supportive environment where your contributions truly matter.
- Qualifications: Detail-oriented, organised, and great at building relationships.
The predicted salary is between 30000 - 40000 £ per year.
At Lookers, we have a fantastic opportunity for a Warranty Administrator to join our growing team, processing warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis, in addition to monitoring daily, weekly and monthly warranty reports. Our Warranty Administrator supports the day-to-day running of the department, overseeing the warranty process from start to finish with diligence and accuracy, to ensure we provide a first-class level of service.
Responsibilities
- Examine completed warranty repair orders.
- Prepare claim forms and supporting material.
- Ensure maximum return from the manufacturer for all warranty work, including the issue of credit notes and associated paperwork.
- Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of Audi Centre Dublin, manufacturer, and customer.
- Inputting manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciling warranty schedule.
- Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims.
Qualifications
- Highly organized and detail‑oriented.
- Ability to build and develop relationships with customers, colleagues and manufacturers.
- Self‑motivated and works well under pressure.
- Friendly yet professional manner.
- Ambitious and enthusiastic.
- Can meet deadlines with diligence and accuracy.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunities Employer
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Warranty Administrator New United Kingdom employer: Lookers plc
Lookers is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With competitive salaries, generous leave policies, and a strong focus on employee wellbeing, including access to 24/7 GP services and financial wellbeing tools, Lookers prioritises the growth and development of its team members. Located in the vibrant Audi Centre Dublin, this role as a Warranty Administrator not only provides meaningful work but also fosters a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Administrator New United Kingdom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lookers plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lookers plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Warranty Administrator New United Kingdom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lookers plc:Your cover letter is your chance to shine! Tell us why you want to work at Lookers plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lookers plc!
How to prepare for a job interview at Lookers plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
