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For Companies At a Glance
- Tasks: Supervise and motivate a team of Technicians & Apprentices in a dynamic workshop environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, health benefits, and exclusive discounts.
- Why this job: Join a vibrant team and advance your career in the motor trade industry.
- Qualifications: Experience as a Workshop Controller and strong leadership skills.
- Other info: Ongoing support and brand-specific training for career progression.
The predicted salary is between 36000 - 50400 £ per year.
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Exciting opportunity has come up here at Stoke BMW/MINI as we’re on the lookout for an experienced Workshop Controller to join our dynamic team. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review, prioritise the daily workload.
As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Service Manager and will be given ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore, you will also be able to do brand specific training which will enable you to progress within the motor trade industry.
The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Service Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role, you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.
Responsibilities
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
- Maintaining relationships with the vehicle manufacturer and providing support to Technicians during repairs and ensuring that high standards are achieved and maintained within the workshop and surrounding areas
- Liaising with colleagues and other departments to ensure a top quality service for customers
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
- Assisting with technical challenges by going above and beyond to support the team and writing technical reports
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Workshop Controller New Stoke-on-Trent, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller New Stoke-on-Trent, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at or know about Stoke BMW/MINI. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and management skills. Think about how you can demonstrate your ability to motivate a team and ensure customer satisfaction – that’s what they’re really after!
✨Tip Number 3
Show your enthusiasm for the brand! Research Stoke BMW/MINI and be ready to discuss what excites you about their vehicles and services. This will show you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Stoke BMW/MINI.
We think you need these skills to ace Workshop Controller New Stoke-on-Trent, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing teams and any relevant automotive qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at Stoke BMW. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it's improving workshop efficiency or enhancing customer satisfaction, we want to know how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to workshop operations and vehicle maintenance. Familiarise yourself with the latest automotive technologies and practices, as this will show your passion for the industry and your ability to lead a team effectively.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Prepare examples of how you've motivated and managed teams in the past. Think about specific situations where you resolved conflicts or improved team performance, as these stories will highlight your leadership capabilities.
✨Understand Customer Satisfaction
Since maintaining high levels of customer satisfaction is key, be ready to discuss how you would handle customer complaints or ensure quality service. Share any relevant experiences where you went above and beyond to meet customer needs, as this will demonstrate your commitment to excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Workshop Controller role. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and career goals.
