At a Glance
- Tasks: Lead the aftersales team and ensure exceptional customer service.
- Company: Top automotive retailer in the UK with a diverse range of brands.
- Benefits: Competitive salary, generous leave, health support, and discounts.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in premium automotive aftersales and team leadership required.
The predicted salary is between 50000 - 55000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Position: Stoke BMW
Contract Type: Full Time, Permanent
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: Up to £70,000 OTE (basic £50,000-£55,000 plus bonus), depending on experience
Role Overview
We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long‑lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will report into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed! You will manage a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day‑to‑day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward‑thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
Qualifications
- Prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences.
- Experience in leading a highly motivated team and know how to get the best out of each team member.
- A full UK driving licence is required for this role.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Aftersales Manager Stoke-on-Trent, England, United Kingdom employer: Lookers plc
As one of the top three automotive retailers in the UK, we offer a dynamic and supportive work environment in Stoke-on-Trent, where our Aftersales Managers can thrive. With competitive salaries, generous annual leave, and a strong focus on employee development, we empower our team to achieve their full potential while delivering exceptional customer service. Our commitment to inclusivity and wellbeing, alongside unique benefits like enhanced family leave and access to 24/7 GP services, makes us an excellent employer for those seeking a rewarding career in the automotive industry.
