At a Glance
- Tasks: Lead the aftersales team and ensure exceptional customer service.
- Company: Top automotive retailer in the UK with a diverse range of brands.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact by developing relationships and leading a motivated team.
- Qualifications: Experience in premium automotive aftersales and team leadership required.
The predicted salary is between 50000 - 55000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Position: Stoke BMW
Contract Type: Full Time, Permanent
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: Up to £70,000 OTE (basic £50,000-£55,000 plus bonus), depending on experience
Role Overview
We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long‑lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will report into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed! You will manage a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day‑to‑day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward‑thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
Qualifications
- Prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences.
- Experience in leading a highly motivated team and know how to get the best out of each team member.
- A full UK driving licence is required for this role.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Aftersales Manager New Stoke-on-Trent, England, United Kingdom employer: Lookers plc
Join one of the UK's leading automotive retailers, where we prioritise employee growth and a supportive work culture. As an Aftersales Manager at Stoke BMW, you'll benefit from competitive salaries, generous annual leave, and access to comprehensive health and wellbeing services, all while working in a dynamic environment that values exceptional customer service and teamwork. With opportunities for professional development and a commitment to inclusivity, this is a place where you can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager New Stoke-on-Trent, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do. Tailor your answers to reflect their values and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Manager New Stoke-on-Trent, England, United Kingdom
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional customer service and leading a motivated team.
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your relevant experience in aftersales and any leadership roles you've held. We love seeing how your background aligns with what we’re looking for!
Be Specific:In your cover letter, be specific about your achievements and how they relate to the responsibilities of the role. Use numbers and examples to illustrate your success in improving customer satisfaction or team performance – it helps us see the impact you can make!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Stoke BMW.
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the automotive industry and the specific aftersales processes. Research the company’s values and recent achievements to show you’re genuinely interested and informed.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, handled conflicts, or improved customer satisfaction. This will demonstrate your capability to manage and inspire others.
✨Customer-Centric Mindset
Be ready to discuss how you prioritise customer satisfaction. Share specific instances where you’ve gone above and beyond for customers, as this role is all about building meaningful relationships and delivering exceptional service.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Ask about team dynamics or future goals for the aftersales department.
