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For Companies At a Glance
- Tasks: Supervise and motivate technicians while ensuring top-notch service and customer satisfaction.
- Company: Join one of the UK's top automotive retailers with a dynamic team.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Inclusive workplace that empowers you to reach your full potential.
- Why this job: Advance your career in a premium brand environment with ongoing training.
- Qualifications: Experience in workshop management and a passion for customer service.
The predicted salary is between 36000 - 45600 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Location: Teesside Audi
Hours: 42 hours, Monday - Friday 8:00 - 17:30
Salary: OTE up to £45,600 (including basic of £36,000 plus bonus)
An exciting opportunity has become available at Lookers Teesside Audi as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state-of-the-art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career in a premium brand environment.
As a Workshop Controller, you will supervise and motivate our team of technicians and apprentices and proactively review and prioritise the daily workload. You will be a crucial part of our business and the Aftersales Department. You will report into our Aftersales Manager, Chris, who will provide ongoing support to ensure that you have the tools needed to perform at the very best of your ability. Additionally, you will have the opportunity to receive brand-specific training which will enable you to progress within the brand and the motor trade industry.
The successful candidate for our Workshop Controller position will be responsible for the day-to-day running of the workshop, ensuring that technicians achieve their daily targets. You will assist the Aftersales Manager in ensuring that the department provides the best possible service to customers and achieves agreed profits and retention levels, while maintaining high levels of customer satisfaction through relevant quality checks.
Responsibilities
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
- Maintaining relationships with the vehicle manufacturer and providing support to technicians during repairs and ensuring that high standards are achieved and maintained within the workshop and surrounding areas.
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.
- Liaising with colleagues and other departments to ensure a top-quality service for customers.
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
- Assisting with technical challenges by going above and beyond to support the team and writing technical reports.
Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life’s most challenging moments
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Workshop Controller Stockton-on-Tees, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller Stockton-on-Tees, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Lookers Teesside Audi tick, and be ready to discuss how your experience as a Workshop Controller aligns with their goals. Show them you're not just another candidate!
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your achievements and how you've motivated teams in the past. Confidence is key, so make sure you’re ready to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Lookers Teesside Audi. Let’s get you that Workshop Controller role!
We think you need these skills to ace Workshop Controller Stockton-on-Tees, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing teams and any relevant technical skills. We want to see how you can bring your unique flair to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your previous experiences make you the perfect fit for us. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s improving workshop efficiency or enhancing customer satisfaction, we love to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be one step closer to joining our fantastic team at Lookers Teesside Audi!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive service processes and workshop management. Familiarise yourself with Lookers Teesside Audi's values and the specific brands they represent. This will show that you're genuinely interested in the role and understand the industry.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Prepare examples of how you've successfully motivated and managed a team in the past. Think about challenges you've faced and how you resolved them, as this will demonstrate your capability to lead effectively.
✨Be Customer-Focused
Highlight your commitment to customer satisfaction during the interview. Share specific instances where you've gone above and beyond to ensure a positive experience for customers. This aligns perfectly with the company's goal of maintaining high levels of customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions to ask Chris, the Aftersales Manager, about the team dynamics and expectations for the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.