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- Tasks: Lead a dynamic team to drive sales and enhance customer satisfaction at Stafford BMW.
- Company: Join one of the UK's top automotive retailers with a focus on people and innovation.
- Benefits: Enjoy competitive salary, generous leave, health perks, and career development opportunities.
- Why this job: Make a real impact in a thriving environment while representing a world-renowned brand.
- Qualifications: Experience as a General Manager or Automotive Manager with strong leadership skills.
- Other info: Inclusive workplace culture that celebrates success and supports personal growth.
The predicted salary is between 60000 - 90000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Stafford BMW Monday to Friday 8am to 6pm, plus weekends as required. Salary + Bonus (depending on experience) Basic up to £75,000 per annum, OTE up to £120k.
A rare and exciting opportunity has become available for a driven and talented leader to join our team as General Manager here at Stafford BMW. Your role as GM will be to effectively manage the resources within our Dealerships to achieve business objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels. This is a fantastic role for the right person to put their talents to the test, by enhancing this already successful business. You will lead a highly motivated team in delivering world class customer service experiences, through efficient communication, team building, and coaching your managers and colleagues.
Key Responsibilities- Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams.
- Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
- Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated.
- Train and develop department managers in line with organisational requirements.
- Agree objectives & work standards with department managers reviewing their performance regularly.
- Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetration.
We are looking for someone who is already operating at General Manager / Head of Business level or is an experienced Automotive Manager looking to take their career in the industry to the next level. It is essential that you have a solid understanding of EV Vehicles. You’ll be someone who can demonstrate effective people management skills and has the ability and experience to draw the best performance from their team, as well as communicating effectively to build relationships with employees and customers. Our General Manager will be a real go-getter with a positive can-do attitude that has genuine regard for the importance of the customer to the sustainability of the business. As representatives of a world-renowned Brand, all our managers act as trustworthy ambassadors and run their area of responsibility in a manner that honours the Brand values and supports their Brand strategy.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life’s most challenging moments.
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
General Manager Stafford, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Stafford, England, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at the company you’re eyeing. You never know who might give you the inside scoop or even refer you!
✨Tip Number 2
Prepare for the interview by researching the company’s values and culture. Since we pride ourselves on our people, show that you understand how important team dynamics are. Bring examples of how you've built strong teams and delivered exceptional customer service in your previous roles.
✨Tip Number 3
Practice your pitch! You want to come across as confident and knowledgeable. Rehearse how you’ll present your experience and skills, especially your understanding of EV vehicles and leadership abilities. Make sure you can articulate how you’ll contribute to our success at Stafford BMW.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the General Manager position. And remember, apply through our website for the best chance!
We think you need these skills to ace General Manager Stafford, England, United Kingdom
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Stafford BMW.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your leadership abilities and any achievements in customer service or sales that align with what we’re looking for in a General Manager.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Lookers plc
✨Know the Brand Inside Out
Before your interview, make sure you research the automotive brand you'll be representing. Understand their values, mission, and recent developments in the EV sector. This will not only show your enthusiasm but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a General Manager, effective leadership is key. Prepare examples of how you've successfully managed teams in the past, focusing on communication, coaching, and achieving business objectives. Be ready to discuss how you can foster a customer service-driven culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to handle difficult situations or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the dealership's future goals, team dynamics, or how they measure success in customer satisfaction. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
