At a Glance
- Tasks: Lead the aftersales team, ensuring exceptional customer service and high performance.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Inclusive workplace with strong career growth and training opportunities.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in premium automotive aftersales and team leadership required.
The predicted salary is between 55000 - 70000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Position:
- Contract type: Permanent, full‑time.
- Hours: 44 hours per week, Monday to Friday 7am to 6pm.
- Salary: up to £70,000 OTE (including basic up to £55,000 plus bonus).
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Service Manager to lead the aftersales team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. You’ll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities:
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward‑thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
Qualifications:
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Aftersales Manager New St Helens, England, United Kingdom employer: Lookers plc
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Our vibrant work culture fosters collaboration and success, with ample opportunities for professional development and training, ensuring that every team member can thrive in their role as they contribute to delivering exceptional customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager New St Helens, England, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at your target companies. You never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching the company inside out. Know their values, recent news, and what makes them tick. This will not only impress your interviewers but also help you tailor your answers to show you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for an Aftersales Manager role and get comfortable discussing your experience and how it aligns with the job description. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Aftersales Manager New St Helens, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in aftersales and customer service, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you the perfect fit. Be sure to mention specific achievements that demonstrate your ability to lead and motivate a team.
Showcase Your Customer Focus:Since customer satisfaction is key for us, make sure to include examples of how you've gone above and beyond for customers in your application. We love seeing candidates who understand the importance of building long-lasting relationships!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the automotive industry and the specific company’s values. Research their aftersales processes and customer service standards. This will show that you’re genuinely interested and prepared to lead a team in delivering exceptional service.
✨Showcase Leadership Skills
As an Aftersales Manager, you’ll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you’ve successfully managed teams in the past, focusing on how you’ve encouraged individual growth and maximised performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer-Centric Mindset
Highlight your commitment to customer satisfaction during the interview. Be ready to discuss strategies you’ve implemented to enhance customer experiences and how you’ve handled challenging situations. This will illustrate your understanding of the importance of building long-lasting relationships with customers.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and performance expectations. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to training and development, as this aligns with their commitment to nurturing talent.
