Workshop Controller Sheffield, England, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Sheffield Ford Contract Type: Full-time, permanent

Hours: Monday-Friday 8am - 5:30pm, and Saturday mornings on rota

Salary: OTE Up to £45,600, with basic between £34,000 to £36,000 per annum plus bonus

Due to internal progression, an exciting opportunity has become available at Sheffield Ford - we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state of the art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with an award winning brand.

As a Workshop Controller, you will:

• Supervise and motivate our team of Technicians & Apprentices.
• Pro-actively review and prioritise the daily workload.
• Be a crucial part of our business and the Aftersales Department.
• Be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets.
• Assist the Service Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels.
• Maintain high levels of customer satisfaction by implementing relevant quality checks.
• Ensure that all working practices comply with company, DVSA, health and safety and OEM policy.
• Make sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
• Maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs.
• Ensure that high standards are achieved and maintained within the workshop and surrounding areas.
• Liaise with colleagues and other departments to ensure a top quality service for customers.
• Schedule work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
• Assist with technical challenges by going above and beyond to support the team and writing technical reports.

The ideal candidate for this role will have:

• Motor industry experience managing a team within a busy Service/Workshop environment.
• A minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent).
• A solid understanding of COSHH legislation, trade practices, and consumer legislation.
• Awareness of quality control and inspection requirements of a workshop.
• Friendly, confident, and enthusiastic personality.
• Ability to roll your sleeves up and work as part of the team.
• A full valid UK driving license.

If the above sounds of interest please apply today and a member of the Talent Acquisition Team will be in touch.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with your length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Critical illness cover for peace of mind during life's most challenging moments.
• Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.
• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.