At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Opportunities for progression and continuous training in a supportive environment.
- Why this job: Join a friendly team, develop your skills, and make a real impact in customer service.
- Qualifications: Experience in automotive service roles and excellent communication skills.
The predicted salary is between 29000 - 35000 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Stockport Seat Cupra is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Advisor Stockport, England, United Kingdom employer: Lookers plc
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Our vibrant work culture fosters teamwork and celebrates success, while continuous training opportunities ensure that you can develop your skills and advance your career within the automotive industry. Join us in Stockport and be part of a dedicated team that values your contributions and provides a supportive environment for your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Stockport, England, United Kingdom
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience in the automotive industry.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team at Stockport Seat Cupra!
We think you need these skills to ace Service Advisor Stockport, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars and customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We want to know how you’ve built rapport with customers in the past!
Be Clear and Concise:In your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be explaining technical info to customers. Show us you can do this right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Stockport Seat Cupra!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've successfully built rapport with customers in the past. Think about situations where you explained technical information clearly or resolved customer issues effectively. This will demonstrate your ability to connect with clients.
✨Prepare for Role-Specific Questions
Expect questions related to booking services, managing customer expectations, and upselling products. Brush up on your knowledge of warranty covers and any relevant systems like Kerridge or ADP. Being well-prepared will help you feel confident and ready to tackle any scenario they throw at you.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
