Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a supportive team culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Why this job: Develop your skills in a dynamic role with real career progression opportunities.
- Qualifications: Customer service experience and a passion for cars are essential.
- Other info: Enjoy a friendly team atmosphere and continuous training to boost your career.
The predicted salary is between 29000 - 35000 £ per year.
Location: Stockton-on-Tees, England, United Kingdom
About us: We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands and selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in rewards and benefits to support your career, wellbeing, and life outside of work.
Contract Type: Maternity Cover – Temp, Full time
Hours: 42 hours per week (Monday to Friday 8:00 – 18:00, with one early finish per week; Saturdays 8:00 – 14:00 on a rota basis)
Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum
Teesside Volkswagen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. This is an opportunity to develop your skills within a supportive team environment. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager, who will help enhance your knowledge and experience alongside the team, enabling you to develop your skills and establish a strong career within the industry. As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression.
Responsibilities:
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts / accessories that benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and maintaining effective communication when a vehicle is in the workshop
- Maintaining accurate customer records and updating the systems when bookings are made
As a Service Advisor you should have energy, a warm personality and a real passion for delivering a first-class customer experience. You will have excellent communication skills and the ability to explain technical information clearly. Prior experience using Kerridge / ADP is advantageous, as is knowledge of other essential dealer systems. You should be a great team player but also able to work independently. We are interested in candidates who have worked in a similar automotive role with a strong customer service and car enthusiasm. If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn with features to stream, save, and track money
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and exclusive retail and lifestyle discounts
We strongly believe in nurturing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and celebrate success at all levels. Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Equality, Diversity and Privacy:
We conduct relevant employment checks prior to commencement, including verification of recent employment, address, and criminal record where applicable. Driving roles may require a driving licence check. All offers of employment are subject to a probation period of 6 months. We take data protection seriously and will process your data in line with our Privacy Notice.
Apply for this job:
To apply, please follow the employer’s application process. If your application is successful, a member of the Talent Acquisition Team will be in touch.
Service Advisor New Stockton-on-Tees, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor New Stockton-on-Tees, England, United Kingdom
✨Tip Number 1
Get to know the company! Research Teesside Volkswagen and understand their values, services, and what makes them stand out in the automotive industry. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical info clearly and build rapport with customers. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor New Stockton-on-Tees, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any previous automotive experience and customer service skills to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our values. A personal touch can really make your application stand out!
Show Off Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to explain technical information easily.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially the services offered by the company. Brush up on common car issues and solutions, as well as the specific systems they use like Kerridge or ADP. This will help you answer technical questions confidently.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Practice explaining complex information in simple terms. You might even role-play with a friend to simulate customer interactions. This will demonstrate your ability to build rapport and provide excellent customer service.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you handle difficult customers or manage high volumes of work. Prepare specific examples from your past experience that highlight your problem-solving skills and customer service excellence.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
