At a Glance
- Tasks: Book services and repairs, advise customers, and manage appointments in a busy dealership.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Opportunities for progression and continuous training in a supportive environment.
- Why this job: Join a friendly team, develop your skills, and make a real impact in customer service.
- Qualifications: Experience in automotive service roles and excellent communication skills.
The predicted salary is between 29000 - 35000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, full-time
Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum
St Helens Vauxhall is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Equal Opportunity:
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Service Advisor New St Helens, England, United Kingdom employer: Lookers plc
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Our vibrant work culture fosters teamwork and celebrates success, while continuous training opportunities ensure that you can develop your skills and advance your career within the automotive industry. Join us in St Helens, where your passion for customer service and cars will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor New St Helens, England, United Kingdom
✨Tip Number 1
Get to know the company! Research St Helens Vauxhall and understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your passion for cars! Whether it's sharing your favourite models or discussing recent automotive trends, let your enthusiasm shine through. This can set you apart from other candidates who may not have the same level of interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at St Helens Vauxhall. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Service Advisor New St Helens, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer experiences. Share examples of how you've gone the extra mile for customers in previous roles – we love to hear about that!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience in the automotive industry. Mention any specific skills or systems you’ve used, like Kerridge or ADP, as they could give you an edge over other candidates.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon unless it’s relevant, and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at St Helens Vauxhall!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. Prepare examples of how you've successfully built rapport with customers in the past. Think about situations where you explained technical information clearly or resolved customer issues effectively.
✨Demonstrate Your Team Spirit
This role requires a great team player. Be ready to discuss your experiences working in teams, how you contribute to a positive work environment, and how you handle conflicts. Highlight any previous roles in the automotive industry where teamwork was essential.
✨Prepare for Role-Specific Questions
Expect questions related to booking services, managing customer expectations, and upselling products. Brush up on your knowledge of dealer systems like Kerridge/ADP, and be prepared to discuss how you would handle a high volume of customer interactions while maintaining excellent service.
