At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on people and innovation.
- Benefits: Competitive salary, gym discounts, health insurance, and flexible life assurance options.
- Other info: Enjoy excellent career progression and a supportive, inclusive workplace.
- Why this job: Join a dynamic team and make a real difference in customer service within the automotive industry.
- Qualifications: Experience in automotive roles and a passion for customer service and cars.
The predicted salary is between 32000 - 38000 € per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Details
- Contract Type: Permanent
- Full Time Hours: 42 hours weekly (Monday to Friday 8:30am to 6:00pm and Saturdays 8am to 1pm on a rota basis)
- Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
Benefits include gym membership discounts, Smart Health virtual GP, dental insurance, eyecare vouchers, 20% off EE, 25% off O2, employee vehicle discounts (full list available upon request).
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts or accessories that benefit the customer
- Liaising with the Aftersales department to organise and schedule appointments based on workload and call volumes
- Managing a high volume of customers daily, including telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while their vehicle is in the workshop
- Maintaining accurate customer records and updating systems when bookings are made
About you
You will be a great team player but also able to work independently using your own initiative. We want to hear from candidates who have worked in a similar role within the automotive industry and have a passion for customer service and cars.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing
- Dental insurance for everyday and unexpected dental care
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save and track money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
Probation
All offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Advisor New Buckingham, England, United Kingdom employer: Lookers plc
As one of the UK's leading automotive retailers, we pride ourselves on fostering a supportive and inclusive work environment in New Buckingham. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes competitive salaries, generous annual leave, and access to health and wellness resources. We believe in investing in our team's growth, offering structured pay scales and progression opportunities, making us an excellent employer for those passionate about customer service and the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor New Buckingham, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience in the automotive industry.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Service Advisor New Buckingham, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let us know why you love cars and customer service. Share any relevant experience you've had in the automotive industry to really stand out!
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your skills in managing customer queries and scheduling appointments, as these are key parts of the job.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and the specific services offered by the company. Familiarise yourself with common customer queries and how to handle them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you provided excellent customer service. Think about situations where you went above and beyond for a customer, as this will demonstrate your passion for helping others.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to booking services and managing customer expectations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.
