At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on people and innovation.
- Benefits: Competitive salary, gym discounts, health insurance, and flexible life assurance options.
- Other info: Enjoy excellent career progression and a supportive, inclusive workplace.
- Why this job: Join a dynamic team and make a real difference in customer service within the automotive industry.
- Qualifications: Experience in a similar role and a passion for cars and customer service.
The predicted salary is between 32000 - 38000 € per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Details
- Contract Type: Permanent
- Full Time Hours: 42 hours weekly (Monday to Friday 8:30am to 6:00pm and Saturdays 8am to 1pm on a rota basis)
- Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
Benefits include
- Gym membership discounts
- Smart Health virtual GP
- Dental insurance
- Eyecare vouchers
- 20% off EE
- 25% off O2
- Employee vehicle discounts (full list available upon request)
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts or accessories that benefit the customer
- Liaising with the Aftersales department to organise and schedule appointments based on workload and call volumes
- Managing a high volume of customers daily, including telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while their vehicle is in the workshop
- Maintaining accurate customer records and updating systems when bookings are made
About you
You will be a great team player but also able to work independently using your own initiative. We want to hear from candidates who have worked in a similar role within the automotive industry and have a passion for customer service and cars.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing
- Dental insurance for everyday and unexpected dental care
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save and track money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
Probation
All offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Advisor - JLR Buckingham, England, United Kingdom employer: Lookers plc
At our JLR Buckingham dealership, we pride ourselves on being a top automotive retailer in the UK, where our employees are truly valued as our greatest asset. We offer a comprehensive rewards package that includes competitive salaries, generous annual leave, and numerous wellbeing benefits, all within a supportive and inclusive work culture that fosters personal and professional growth. Join us to be part of a dynamic team that is passionate about customer service and dedicated to making a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - JLR Buckingham, England, United Kingdom
✨Tip Number 1
Get to know the company! Research JLR and their values, and think about how your experience aligns with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be dealing with customers daily. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at JLR.
We think you need these skills to ace Service Advisor - JLR Buckingham, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience in the automotive industry and how it fuels your enthusiasm for the role. We want to see that you’re not just looking for a job, but that you genuinely care about the service you provide.
Tailor Your Application:Make sure to customise your application to fit the Service Advisor role. Highlight your customer service skills and any experience with booking systems or managing customer queries. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get that application in!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry, especially regarding JLR and their services. Familiarise yourself with common customer queries and how to handle them effectively.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you provided excellent service. Think about times you went above and beyond for a customer and be ready to share those stories.
✨Be Ready to Discuss Upselling
Upselling is a key part of the Service Advisor role. Prepare to discuss strategies you’ve used in the past to upsell products or services. Highlight how you can benefit customers while also meeting sales targets.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how success is measured in the position.
