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For Companies At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join the dynamic team at Mercedes Benz of Gatwick, a state-of-the-art dealership.
- Benefits: Enjoy a competitive salary, ongoing training, and exceptional working facilities.
- Why this job: Be part of a passionate team delivering top-notch customer service in the automotive industry.
- Qualifications: Energetic personality, excellent communication skills, and a passion for cars and customer service.
- Other info: Great opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Mercedes Benz of Gatwick 44 Hours weekly £30,000 per annum Lookers Mercedes Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager. With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Gatwick is the place to be. Gatwick is a state of the art dealership with exceptional working facilities. As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development.
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers\\\’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars! If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email
#J-18808-Ljbffr
Service Advisor employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mercedes Benz of Gatwick. Understand their values, recent news, and what makes them stand out in the automotive industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical stuff clearly. Grab a friend or family member and practice explaining car services or repairs in simple terms. This will boost your confidence and help you connect with customers.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering a first-class experience.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the careers section on our site and submit your application there. It shows initiative and ensures your application gets to the right people quickly!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and cars shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering a top-notch experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in the automotive industry. Mention any previous roles where you’ve excelled in customer service or worked with technical information, as this will catch our eye!
Be Clear and Concise: In your cover letter, keep it straightforward and to the point. We appreciate clarity, so explain how your skills align with the responsibilities of a Service Advisor without rambling on too much.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Mercedes Benz of Gatwick!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Familiarise yourself with Mercedes-Benz products and services. Understand the key features of the vehicles and be ready to discuss how you can enhance the customer experience through your knowledge.
✨Show Off Your People Skills
As a Service Advisor, communication is key. Prepare examples of how you've successfully built rapport with customers in the past. Think about times when you turned a challenging situation into a positive experience.
✨Be Ready to Upsell
Since upselling is part of the role, come prepared with ideas on how you would approach this. Think about additional services or accessories that could benefit customers and be ready to discuss these strategies during the interview.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal, especially in a busy environment like an automotive dealership.