At a Glance
- Tasks: Supervise and motivate a team of Technicians and Apprentices in a dynamic workshop environment.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Enjoy brand-specific training and excellent career growth opportunities.
- Why this job: Join a vibrant team and advance your career in the exciting motor trade industry.
- Qualifications: Experience in workshop management and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 € per year.
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset and are committed to recognising the valuable contribution each person makes. This includes a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract: Permanent, full-time
Working Hours: 40 hours per week Monday – Friday 08:00-18:00 with 1 hour lunch
Role Overview
An exciting opportunity has become available at the Preston Volkswagen dealership for an experienced Workshop Controller to join our dynamic team. As a Workshop Controller, you will supervise and motivate a team of Technicians and Apprentices, proactively review and prioritise the daily workload, and contribute to the Aftersales Department. You will report to the Aftersales Manager and will have the opportunity for brand‑specific training to advance your career within the motor trade industry.
Responsibilities
- Ensure all working practices comply with company, DVSA, health and safety, and OEM policy.
- Make sure all service work is carried out correctly, competently, and on time with customer satisfaction in mind.
- Maintain relationships with the vehicle manufacturer and support Technicians during repairs, ensuring high standards are achieved and maintained.
- Liaise with colleagues and other departments to ensure a top‑quality service for customers.
- Schedule work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
- Assist with technical challenges, supporting the team and writing technical reports.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life’s most challenging moments.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity Employer
We are an equal opportunities employer and are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Workshop Controller New Preston, England, United Kingdom employer: Lookers plc
As one of the UK's leading automotive retailers, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. With competitive salaries, generous benefits, and opportunities for professional development, particularly in the motor trade industry, we ensure that our Workshop Controllers at the Preston Volkswagen dealership are well-equipped to succeed and grow in their careers. Join us to be part of a dynamic team that values your contributions and prioritises your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller New Preston, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the Workshop Controller role. We recommend doing mock interviews with friends or family to boost your confidence and get feedback.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work or achievements to the interview. This could be anything from successful projects to customer satisfaction stats that highlight your ability to lead a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities listed there.
We think you need these skills to ace Workshop Controller New Preston, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in supervising teams and managing workloads, as well as any relevant technical skills. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your skills align with our values. Let us know what excites you about working with us at Preston Volkswagen.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it's improving workshop efficiency or enhancing customer satisfaction, we love to see how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to workshop operations and vehicle maintenance. Familiarise yourself with the latest industry standards and practices, as well as the specific brands the dealership represents. This will show that you're not just a fit for the role, but also genuinely interested in the work.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Prepare examples of how you've successfully led teams in the past, resolved conflicts, or motivated others. Think about specific situations where your leadership made a difference, and be ready to discuss these during the interview.
✨Understand Customer Satisfaction
Customer satisfaction is key in this role. Be prepared to talk about how you would ensure high-quality service and maintain relationships with customers. Share any experiences where you went above and beyond to meet customer needs, as this will highlight your commitment to service excellence.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's culture, team dynamics, and future goals. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and career aspirations.
