At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, health benefits, and discounts on tech and gym memberships.
- Other info: Great career progression opportunities and a supportive, inclusive work environment.
- Why this job: Join a friendly team, develop your skills, and make a real impact in customer service.
- Qualifications: Passion for cars, excellent communication skills, and experience in a similar role preferred.
The predicted salary is between 32000 - 38000 € per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Preston Volkswagen
Contract Type: Permanent
Full Time Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
Preston Volkswagen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Benefits
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers byond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it, are set out in our privacy notice. It also includes information about your individual privacy rights.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Senior Service Advisor New Preston, England, United Kingdom employer: Lookers plc
At Preston Volkswagen, we pride ourselves on being one of the UK's top automotive retailers, where our employees are truly valued as our greatest asset. With a strong commitment to career development, competitive salaries, and a comprehensive benefits package, we foster a supportive work culture that encourages personal growth and celebrates success. Join us in a vibrant team environment where your passion for customer service and cars can thrive, all while enjoying the perks of working in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor New Preston, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Senior Service Advisor role at Preston Volkswagen.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your communication skills and customer service experience. Remember, they want to see your passion for cars and helping customers!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We love seeing applications come directly from motivated candidates who are eager to join our team at Preston Volkswagen.
We think you need these skills to ace Senior Service Advisor New Preston, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you connect with customers and make their experience memorable!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience in the automotive industry. Mention any specific skills or systems you've used, like Kerridge or ADP, that align with what we're looking for.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and ensure your key achievements stand out, making it easy for us to see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Preston Volkswagen.
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've successfully built rapport with customers in the past. Think about situations where you explained technical information clearly or resolved customer issues effectively. This will demonstrate your ability to connect with clients.
✨Prepare for Role-Specific Questions
Expect questions related to booking services, managing customer expectations, and upselling products. Brush up on your knowledge of automotive services and be ready to discuss how you would handle high-volume customer interactions. This will show that you're prepared for the demands of the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
