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For Companies At a Glance
- Tasks: Lead a dynamic Parts Department and deliver top-notch customer service.
- Company: Join one of the UK's top automotive retailers with a supportive culture.
- Benefits: Competitive salary, generous OTE, and a comprehensive rewards package.
- Other info: Great opportunities for career growth and development.
- Why this job: Be part of a fast-paced environment and make a real impact in the motor trade.
- Qualifications: Experience in the motor trade and a passion for customer service.
The predicted salary is between 45000 - 54000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Salary: Basic £45,000 with a generous OTE
Role Overview
Gatwick Mercedes-Benz are recruiting for an ambitious and experienced Parts Manager to join our hard‑working and friendly team. As a Parts Manager at our Mercedes‑Benz site, you will be responsible for leading a busy Parts Department, providing excellent customer service and demonstrating a comprehensive technical understanding of the automotive trade.
Responsibilities
- Lead your team to success in a busy fast paced environment.
- Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day.
- Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers.
- Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon.
- Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.
- Manage accurate data collection and provide forecasts on departmental performance.
Candidate Profile
- Dedication to flawless customer service and passion for the motor trade industry.
- Enthusiasm, drive and motivation to consistently achieve fantastic results.
- Previous experience in a similar position and within the motor trade industry is essential.
- Full UK driving licence.
- Excellent communication skills, both verbal and written, and ability to develop and maintain relationships with colleagues, the client base and manufacturers.
- Meticulous attention to detail, accurate record‑keeping.
Parts Manger Crawley, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Manger Crawley, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Parts Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think of real-life examples where you’ve led a team or solved a tricky problem. This will show potential employers that you’re not just talk but can deliver results!
✨Tip Number 3
Don’t forget to showcase your passion for the motor trade! When chatting with recruiters or during interviews, share your enthusiasm for cars and how you keep up with industry trends. It’ll help you stand out as a candidate who truly cares about the field.
✨Tip Number 4
Apply through our website for the best chance at landing that Parts Manager gig! We love seeing applications directly from motivated candidates like you, so make sure to highlight your experience and what makes you a great fit for our team.
We think you need these skills to ace Parts Manger Crawley, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for the Motor Trade: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service and have a real passion for cars.
Tailor Your Experience: Make sure to highlight your previous experience in similar roles within the motor trade. We love seeing how your past achievements can translate into success for our Parts Department, so don’t hold back on those details!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Use straightforward language and avoid excessive jargon. We want to understand your skills and experiences without getting lost in technical terms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Gatwick Mercedes-Benz!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding parts and technical issues. Familiarise yourself with common customer queries and how to explain solutions without using too much jargon. This will show that you’re not just a people person but also technically savvy.
✨Showcase Your Leadership Skills
As a Parts Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully motivated a team or improved performance in a busy environment. Highlighting your experience in managing a team will resonate well with the interviewers.
✨Customer Service is Key
Demonstrate your dedication to customer service by sharing specific examples from your past roles. Talk about how you’ve handled difficult situations or gone above and beyond for customers. This will illustrate your commitment to providing excellent service, which is crucial for this role.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.