At a Glance
- Tasks: Assist customers and manage parts orders in a dynamic automotive environment.
- Company: Join one of the UK's top automotive retailers with a friendly team.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Inclusive workplace with great career progression opportunities.
- Why this job: Be part of a vibrant team and make a real difference in customer service.
- Qualifications: Experience in a similar role and strong communication skills required.
The predicted salary is between 28500 - 28500 £ per year.
Location: Newcastle upon Tyne, England, United Kingdom
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Employment Details:
- Contract Type: Permanent, full-time
- Salary: £28,500
- Hours: 42 hours (Monday to Friday 8am to 5pm, Saturdays 8am to 12pm on a rota basis)
Position Overview: Are you a Parts Advisor looking for a new challenge? We are on the hunt for an experienced and enthusiastic Parts Advisor. This role is a key part of our parts department, working alongside a friendly and hard-working team to build customer relationships and manage expectations. As a Parts Advisor, you will ensure that all customers in retail and workshop areas are dealt with quickly and efficiently, process all orders on the same day, and complete all administrative functions accurately and in a timely manner. You will also log any stock discrepancies with the Parts Manager.
Responsibilities:
- Assist the Parts Manager with daily duties
- Complete vehicle health checks for the workshop
- Ensure all items are correctly located and maintain stock control
- Receive orders and keep returns up to date
- Answer calls from customers
- Provide excellent customer care
Qualifications:
- Previous experience in a similar role
- Excellent communication skills – both verbal and written
- Practical knowledge of computer systems
- Ability to work independently as well as part of a dynamic team
Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equality, Diversity, and Inclusion: Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
Data Privacy: We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Advisor New Newcastle upon Tyne, England upon Tyne, United Kingdom employer: Lookers plc
Join one of the UK's top automotive retailers in Newcastle upon Tyne, where we pride ourselves on a supportive and dynamic work culture that fosters employee growth and development. As a Parts Advisor, you'll enjoy competitive salaries, generous annual leave, and a range of benefits designed to support your wellbeing and work-life balance, all while being part of a friendly team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor New Newcastle upon Tyne, England upon Tyne, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Newcastle Nissan or Changan. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge and customer service skills. Think about how you can demonstrate your experience as a Parts Advisor and how you can contribute to the team. We want to see your enthusiasm shine through!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates from us at StudySmarter.
We think you need these skills to ace Parts Advisor New Newcastle upon Tyne, England upon Tyne, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight your previous experience in similar positions and any relevant skills that match what we're looking for. This shows us you’re serious about the job!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've excelled in past roles, especially in customer service and stock management.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have!
How to prepare for a job interview at Lookers plc
✨Know Your Parts
Brush up on your knowledge of automotive parts and their functions. Being able to discuss specific parts and their applications will show that you're not just familiar with the role, but genuinely passionate about it.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer service in the past. This role is all about building relationships, so be ready to share stories that highlight your communication skills and ability to manage customer expectations.
✨Show Your Team Spirit
Since this position involves working closely with a team, think of instances where you've collaborated effectively. Highlighting your ability to work both independently and as part of a dynamic team will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving skills, especially regarding stock control and order processing. Practise answering situational questions that demonstrate your ability to handle discrepancies or customer queries efficiently.
