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- Tasks: Lead a high-performing team and drive daily operations in a dynamic contact centre.
- Company: Leading automotive retailer in Newcastle upon Tyne with a focus on excellence.
- Benefits: Competitive salary, great benefits, and opportunities for career growth.
- Why this job: Make a real impact by leading a team and ensuring top-notch service delivery.
- Qualifications: Strong supervisory experience and excellent communication skills required.
- Other info: Join a vibrant team and develop your leadership skills in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading automotive retailer in Newcastle upon Tyne is seeking an experienced Team Leader for their Contact Centre. This role involves leading a high-performing team, driving daily operations against KPIs, and ensuring excellent service delivery.
The ideal candidate will have:
- Strong supervisory experience
- Excellent communication skills
- The ability to coach and develop others
Competitive salary and benefits package offered, making this a great opportunity for career growth.
Team Leader, High-Impact Contact Centre in Newcastle upon Tyne employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, High-Impact Contact Centre in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or contact centre space. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service and team leadership. We want you to shine when discussing how you can drive performance and develop your team.
✨Tip Number 3
Show off your coaching skills! Be ready to share examples of how you've successfully developed team members in the past. This will demonstrate your ability to lead and inspire others, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader, High-Impact Contact Centre in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and any relevant achievements in leading teams. We want to see how you've driven performance and delivered excellent service in previous roles.
Show Off Your Communication Skills: In your cover letter, give examples of how you've effectively communicated with your team and customers. We love candidates who can demonstrate their ability to connect and inspire others!
Highlight Coaching Experience: If you've coached or developed team members before, shout about it! We’re looking for someone who can nurture talent and help others grow, so share those success stories with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Lookers plc
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to a contact centre. Be ready to discuss how you've successfully driven team performance against these metrics in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your supervisory experience. Think about times when you’ve motivated your team or resolved conflicts, and be ready to share these stories during the interview.
✨Communication is Key
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Consider how you can demonstrate your ability to coach and develop others through effective communication.
✨Research the Company
Dive into the automotive retailer's values and mission. Understanding their culture will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role but also for the company.
