At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a focus on people.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Make a real impact by delivering exceptional customer service in the automotive industry.
- Qualifications: Experience in customer service and a passion for cars are essential.
The predicted salary is between 35000 - 35000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Newcastle Audi
Contract Type: Permanent
Full Time Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £29,000 (uncapped) with basic of £35,000 per annum
Newcastle Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor New Newcastle upon Tyne, England upon Tyne, United Kingdom employer: Lookers plc
At Newcastle Audi, we pride ourselves on being one of the UK's top automotive retailers, offering a vibrant work culture that values each employee's contributions. With competitive salaries, generous benefits, and continuous training opportunities, we are dedicated to fostering your career growth in a supportive environment. Join our enthusiastic team in Newcastle upon Tyne, where your passion for customer service and cars can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor New Newcastle upon Tyne, England upon Tyne, United Kingdom
✨Tip Number 1
Get to know the company! Research Newcastle Audi and their values. When you walk in for that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a great conversation about your passion for customer service and cars.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor New Newcastle upon Tyne, England upon Tyne, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your previous roles have prepared you for this position. Let us know what excites you about joining Newcastle Audi!
Show Off Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and build rapport with customers. We love seeing examples of how you've done this in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Newcastle Audi!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on the automotive industry, especially the services offered by the company. Familiarise yourself with common terms and processes like MOTs and warranty covers. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As a Service Advisor, communication is key! Prepare examples of how you've built rapport with customers in the past. Think about times when you turned a negative experience into a positive one. This will demonstrate your ability to connect with clients and provide excellent service.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for customer service roles, such as handling difficult customers or upselling products. The more you practice, the more comfortable you'll feel during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows that you're not only interested in the position but also in how you can grow within the company.
