At a Glance
- Tasks: Engage customers, book services, and promote plans in a dynamic automotive environment.
- Company: Top automotive retailer in the UK with a focus on people and growth.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Join a supportive team and thrive in a culture of inclusivity and empowerment.
- Why this job: Be the voice of Lookers and make a real impact on customer experiences.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 24000 - 36000 £ per year.
Newcastle upon Tyne, England, United Kingdom
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Working Hours: 40 hours per week, rota-based
Operating Hours: Monday to Friday: 9:30 AM – 6:00 PM
Reports to: CCC Team Leader / Manager
Key Relationships: Aftersales Teams, Dealership Colleagues
OTE up to £30,000
Be the Voice of Lookers – Join Us as a Customer Advisor
Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we’re looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity.
What You’ll Be Doing
- Booking essential maintenance efficiently and accurately via outbound calls
- Promote and sell service plans to retain customers
- Provide consistent and professional responses to all enquiry types
- Maintain a friendly, engaging, and helpful tone across all channels
- Ensure customer service aligns with Lookers and manufacturer standards
- Meet or exceed performance expectations across outbound activity
- Maintain high-quality notes, recall checks, and accurate data entry
- Act as an extension of the dealership team – both sales and aftersales
- Support lead generation for new/used vehicle sales
- Use Lookers systems and CRM platforms efficiently
- Keep up to date with brand, product, and system training
- Ensure GDPR compliance and data accuracy in all interactions
Working with Others
- Build supportive relationships with colleagues and dealership teams
- Take ownership of problems and follow them through to resolution
- Champion a positive, collaborative, and customer-focused culture
- Complete all mandatory Lookers and manufacturer training
- Stay updated on changes in product offerings, FCA guidelines, and legislation
- Continuously improve your communication, organisation, and sales skills
What We’re Looking For
- Previous experience in a customer service, contact centre, or sales environment (preferred)
- Strong communication skills – written and verbal
- Confident working with technology and CRM systems
- Target-driven mindset with attention to detail
- Team player who enjoys helping others and learning new skills
- Flexibility to work on a rota including weekends and bank holidays
Why Join Lookers?
At Lookers, we pride ourselves on creating a dynamic, inclusive, and supportive environment where our people thrive. As a Customer Advisor, you’ll be empowered to make a difference every day – with the tools, training, and team spirit you need to succeed. There’s never been a more exciting time to be part of our transformation.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Please read our Privacy Notice to understand how we may collect and use your data.
Customer Advisor Newcastle upon Tyne, England upon Tyne, United Kingdom employer: Lookers plc
Lookers is a leading automotive retailer in the UK, dedicated to fostering a dynamic and inclusive work environment where employees are valued as the greatest asset. As a Customer Advisor in Newcastle upon Tyne, you will benefit from competitive salaries, generous annual leave, and comprehensive wellbeing support, all while being part of a collaborative team that empowers you to excel in your role and grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Newcastle upon Tyne, England upon Tyne, United Kingdom
✨Tip Number 1
Get to know the company! Research Lookers and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to be a pro at engaging with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining Lookers as a Customer Advisor.
We think you need these skills to ace Customer Advisor Newcastle upon Tyne, England upon Tyne, United Kingdom
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service or sales. We want to see how you've made a difference for customers in the past!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Tailor Your Application:Make sure to customise your application to reflect the specific role of Customer Advisor. Mention how your skills align with our values and the job description. We love seeing genuine interest!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research Lookers and its values. Understand their commitment to customer service and how they operate within the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising clear and concise responses will help you convey your points effectively during the interview.
✨Demonstrate Your Tech Savviness
Since the role involves using CRM systems and technology, be ready to discuss your experience with these tools. If you’ve worked with similar systems before, share specific instances where you used technology to enhance customer service or streamline processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to Lookers’ success.
