At a Glance
- Tasks: Handle calls, emails, and live chats to provide top-notch customer service.
- Company: Join Lookers plc, a leading automotive company in Newcastle upon Tyne.
- Benefits: Enjoy competitive salaries, generous leave, and health benefits.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a difference in customer care.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Lookers plc in Newcastle upon Tyne is seeking motivated Customer Advisors to join their Customer Contact Centre. This role involves handling calls, emails, live chats, and digital inquiries to ensure exceptional customer service.
Ideal candidates will have strong communication skills, a target-driven mindset, and previous customer service experience.
Lookers offers competitive salaries, generous annual leave, and various health and wellbeing benefits.
Automotive Customer Care & Booking Advisor in Newcastle upon Tyne employer: Lookers plc
Lookers plc is an excellent employer located in Newcastle upon Tyne, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive salaries, generous annual leave, and a focus on health benefits, Lookers fosters a supportive environment where motivated individuals can thrive and grow in their customer service careers.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Customer Care & Booking Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know Lookers and their values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls, emails, and chats, make sure you can express yourself clearly and confidently. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for customers. This will help you stand out as a target-driven candidate who knows how to deliver exceptional service.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, you'll be one step closer to joining the Lookers family!
We think you need these skills to ace Automotive Customer Care & Booking Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Experience:We want to see how your previous customer service experience aligns with the role. Don’t just list your past jobs; explain how they’ve prepared you for this position at Lookers. Make it personal and relevant!
Be Target-Driven:Mention any achievements or targets you've hit in previous roles. This shows us that you're motivated and results-oriented, which is exactly what we’re looking for in a Customer Advisor.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our team!
How to prepare for a job interview at Lookers plc
✨Know the Company
Before your interview, take some time to research Lookers plc. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples from your previous experience where you effectively handled customer inquiries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate a Target-Driven Mindset
Lookers is looking for candidates who are motivated by targets. Be ready to discuss how you've met or exceeded targets in past roles. Use specific metrics or achievements to illustrate your success and how you can bring that same drive to their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as dealing with difficult customers or managing multiple inquiries at once. Prepare your responses to these situations, focusing on how you would maintain exceptional service under pressure.
