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For Companies At a Glance
- Tasks: Assist customers with inquiries and promote service plans through calls, emails, and live chats.
- Company: Dynamic automotive retailer based in Newcastle upon Tyne.
- Benefits: Competitive salary up to £30,000 OTE, generous annual leave, and training opportunities.
- Why this job: Join a vibrant team and enhance customer experiences in the automotive industry.
- Qualifications: Customer service experience, strong communication skills, and tech-savviness.
- Other info: Full-time role with excellent growth potential in a supportive environment.
The predicted salary is between 24000 - 30000 £ per year.
An automotive retailer is looking for a Customer Advisor to join their Newcastle upon Tyne team. The role involves handling customer inquiries via calls, emails, and live chats, promoting service plans, and ensuring a high-quality customer experience.
Ideal candidates should have:
- Customer service experience
- Strong communication skills
- Confidence with technology
This full-time position offers a competitive salary up to £30,000 OTE and a range of benefits including generous annual leave and training opportunities.
Automotive Customer Advisor – Booking & Service Expert in Newcastle upon Tyne employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Customer Advisor – Booking & Service Expert in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their values, services, and customer feedback. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost our confidence and help us handle inquiries smoothly during the interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows our enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Automotive Customer Advisor – Booking & Service Expert in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've handled inquiries and provided excellent service in the past, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point. No need for fluff!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills that match the job description, like your tech-savviness or communication prowess. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, brush up on the automotive industry and the specific services the retailer offers. Familiarise yourself with common customer inquiries and how to handle them effectively. This will show your potential employer that you're genuinely interested and knowledgeable about the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and technology. Think about scenarios where you've successfully resolved customer issues or promoted a service. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
Since this role involves handling inquiries through various channels, demonstrate your strong communication skills. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you need it. This will highlight your ability to engage with customers effectively.
✨Be Tech-Savvy
As the job requires confidence with technology, be prepared to discuss any relevant tools or software you've used in previous roles. If you have experience with live chat systems or CRM software, mention it! Showing that you're comfortable with tech will give you an edge over other candidates.
