At a Glance
- Tasks: Lead the aftersales team, ensuring exceptional customer service and high performance.
- Company: Top automotive retailer in the UK with a focus on people and culture.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in premium automotive aftersales and strong leadership skills.
- Other info: Great career development opportunities and a supportive work environment.
The predicted salary is between 45000 - 55000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent Full Time
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: £45,000 to £55,000 per annum depending on experience
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Service Manager to lead the aftersales team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed!
You’ll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities:
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life's most challenging moments.
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out.
Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Aftersales Manager New Newcastle upon Tyne, England upon Tyne, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager New Newcastle upon Tyne, England upon Tyne, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at the company you're eyeing. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company inside out. Know their values, recent news, and what makes them tick. This will help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Aftersales Manager New Newcastle upon Tyne, England upon Tyne, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in customer service and team leadership, as these are key for us. Use specific examples that showcase your skills and achievements in a similar environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the automotive industry and explain why you want to join our team. Be sure to mention how your values align with ours and how you can contribute to our success.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities; showcase your achievements! Use numbers and metrics where possible to demonstrate how you've improved customer satisfaction or team performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the automotive industry, especially in aftersales. Brush up on the latest trends, customer service excellence, and how to manage a team effectively. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team. Prepare examples of how you've successfully motivated and developed your team in the past. Think about specific situations where you turned challenges into opportunities for growth, as this will demonstrate your capability to manage and inspire others.
✨Customer-Centric Mindset
This role is all about exceptional customer service. Be ready to discuss how you’ve maximised customer satisfaction in previous roles. Share stories that highlight your ability to treat customers as individuals and how you’ve implemented strategies to improve service delivery.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and performance expectations. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers.
