At a Glance
- Tasks: Supervise and motivate technicians, ensuring top-quality service and customer satisfaction.
- Company: Join one of the UK's top automotive retailers with a premium brand focus.
- Benefits: OTE up to £45,600, brand-specific training, and career progression opportunities.
- Other info: Work in a state-of-the-art facility with a strong emphasis on teamwork.
- Why this job: Advance your career in a dynamic environment with a supportive team.
- Qualifications: Experience in workshop management and a passion for customer service.
The predicted salary is between 34000 - 37500 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Location: Teesside Audi
Hours: 42 hours, Monday - Friday 8:00 - 17:30
Salary: OTE up to £45,600 (including basic of £36,000 plus bonus)
An exciting opportunity has become available at Lookers Teesside Audi as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state-of-the-art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career in a premium brand environment.
As a Workshop Controller, you will supervise and motivate our team of technicians and apprentices and proactively review and prioritise the daily workload. You will be a crucial part of our business and the Aftersales Department. You will report into our Aftersales Manager, Chris, who will provide ongoing support to ensure that you have the tools needed to perform at the very best of your ability. Additionally, you will have the opportunity to receive brand-specific training which will enable you to progress within the brand and the motor trade industry.
The successful candidate for our Workshop Controller position will be responsible for the day-to-day running of the workshop, ensuring that technicians achieve their daily targets. You will assist the Aftersales Manager in ensuring that the department provides the best possible service to customers and achieves agreed profits and retention levels, while maintaining high levels of customer satisfaction through relevant quality checks.
Responsibilities:
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
- Maintaining relationships with the vehicle manufacturer and providing support to technicians during repairs and ensuring that high standards are achieved and maintained within the workshop and surrounding areas.
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.
- Liaising with colleagues and other departments to ensure a top-quality service for customers.
- Scheduling work to meet customer needs.
Workshop Controller Stockton-on-Tees, England, United Kingdom in London employer: Lookers plc
Lookers Teesside Audi is an exceptional employer, offering a vibrant work culture where teamwork and professional growth are at the forefront. With access to brand-specific training and a supportive management team, employees can thrive in their roles while enjoying competitive salaries and bonuses. Located in the heart of Stockton-on-Tees, our state-of-the-art facility provides a dynamic environment for those looking to advance their careers in the automotive industry.
