At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on people and innovation.
- Benefits: Competitive salary, gym discounts, health support, and flexible life assurance options.
- Other info: Enjoy career progression and a supportive, inclusive workplace.
- Why this job: Join a dynamic team and make a real difference in customer service and automotive care.
- Qualifications: Experience in automotive roles and a passion for customer service.
The predicted salary is between 32000 - 38000 € per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Details
Contract Type: Permanent Full Time
Hours: 42 hours weekly (Monday to Friday 8:30am to 6:00pm and Saturdays 8am to 1pm on a rota basis)
Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
Benefits include:
- Gym membership discounts
- Smart Health virtual GP
- Dental insurance
- Eyecare vouchers
- 20% off EE
- 25% off O2
- Employee vehicle discounts (full list available upon request)
Responsibilities:
Booking MOTs, services and other repair work for customers
Advising customers about warranty cover and upselling additional parts or accessories that benefit the customer
Liaising with the Aftersales department to organise and schedule appointments based on workload and call volumes
Managing a high volume of customers daily, including telephone calls and online booking queries
Informing customers of turnaround times and ensuring effective communication while their vehicle is in the workshop
Maintaining accurate customer records and updating systems when bookings are made.
About you
You will be a great team player but also able to work independently using your own initiative. We want to hear from candidates who have worked in a similar role within the automotive industry and have a passion for customer service and cars.
Core Benefits:
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with length of service
Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support mental and physical wellbeing
Dental insurance for everyday and unexpected dental care
Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
MyView PayNow – access a portion of your pay as you earn, with features to stream, save and track money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection
Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
Probation
All offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Advisor New Buckingham, England, United Kingdom in London employer: Lookers plc
As one of the UK's leading automotive retailers, we pride ourselves on fostering a supportive and inclusive work environment in New Buckingham. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes competitive salaries, generous annual leave, and access to health and wellness resources. We believe in investing in our team's growth, offering structured pay scales and progression opportunities, making us an excellent employer for those passionate about customer service and the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor New Buckingham, England, United Kingdom in London
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience in the automotive industry.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our fantastic team.
We think you need these skills to ace Service Advisor New Buckingham, England, United Kingdom in London
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let us know why you love cars and the automotive industry. Share any relevant experiences or stories that highlight your enthusiasm – it really helps us see your fit for the role!
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your customer service skills and any previous experience in similar positions. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experience where you successfully handled customer queries or resolved issues. Highlight your passion for cars and how it enhances your customer interactions.
✨Prepare for Role-Specific Questions
Expect questions related to booking services, managing customer records, and upselling products. Think about scenarios where you've had to manage a high volume of customers or liaise with different departments. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
