At a Glance
- Tasks: Assist customers and manage parts orders in a dynamic automotive environment.
- Company: Join one of the UK's top automotive retailers with a supportive culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Other info: Great opportunities for training and career development await you!
- Why this job: Be part of a friendly team and enhance your career in the automotive industry.
- Qualifications: Experience as a Parts Advisor and strong communication skills required.
The predicted salary is between 29000 - 35000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Full-time, permanent
Salary: £29,000 plus bonus!
Hours: 42 hours (Monday to Friday 8am to 5pm, Saturdays 8am to 1pm on a rota basis)
Are you a Parts Advisor in search of a new challenge? You have arrived at the right place, we are on the hunt for an experienced and enthusiastic Parts Advisor to join the successful team at West London Jaguar Land Rover! This is an excellent opportunity for the right person to join our friendly and professional team and be integral to the smooth running of our parts department. Working alongside a friendly and hard-working team of parts advisors, you will be able to build relationships and manage our customer’s expectations.
As a Parts Advisor, you will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Parts Manager.
Responsibilities:
- Assisting the Parts Manager with daily duties
- Completing Vehicle health checks for workshop
- Ensuring all items are correctly located and stock control
- Receiving orders & ensuring returns are up to date
- Answering calls from customers
- Providing excellent customer care
You will have previous experience gained in a similar role. You will possess excellent communication skills, and practical knowledge of computer systems. It is important that you can work as part of a team as well as having the ability to work independently.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Byond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Advisor London, England, United Kingdom employer: Lookers plc
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. At our West London Jaguar Land Rover location, you will join a friendly and professional team dedicated to excellence, with ample opportunities for training and development, ensuring that your contributions are recognised and celebrated in a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor London, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at West London Jaguar Land Rover. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge. Familiarise yourself with the brands and models they sell. This shows you're genuinely interested and ready to hit the ground running as a Parts Advisor.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at West London Jaguar Land Rover.
We think you need these skills to ace Parts Advisor London, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight your relevant experience and skills that match what we're looking for, like customer service and stock management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team at West London Jaguar Land Rover.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. This will help us see how you can manage customer expectations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive parts and systems. Familiarise yourself with the brands and models that West London Jaguar Land Rover represents. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
As a Parts Advisor, excellent customer care is key. Prepare examples from your past experiences where you successfully managed customer expectations or resolved issues. This will demonstrate your ability to handle the fast-paced environment of the parts department.
✨Be Ready for Teamwork Questions
Since you'll be working closely with a team, think of instances where you've collaborated effectively. Be prepared to discuss how you contribute to a positive team dynamic and how you handle conflicts or challenges within a team setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available, the team culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
