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- Tasks: Assist customers with warranty claims and provide top-notch service in a friendly team.
- Company: Join one of the UK's top automotive retailers with a focus on employee growth.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive health benefits.
- Why this job: Be part of a supportive team and kickstart your career in the automotive industry.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Great opportunities for training and career development await you!
The predicted salary is between 26667 - 32000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Yorkshire (covering Leeds and Sheffield, plus our other Ford dealers in the North)
Salary: £26,667 to £32,000 depending on experience
Hours: 42 hours per week, Monday to Friday 08:00–18:00
About the Role: We are on the hunt for a Warranty Advisor with experience in automotive warranty claims and processes to join the fantastic team at our Leeds Ford dealership. You will be based within our Aftersales Department and will be part of an enthusiastic and friendly team who will be there to support and guide you through your new role. The Manager will impart their knowledge and experience allowing you to develop your skills and establish a long career within the Automotive industry. Don’t forget you will also have a supportive team around you to help you along the way!
Key Responsibilities:
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Maintaining accurate customer records, and updating the systems when any bookings have been made
- Examining completed warranty repair orders and preparing claim forms & supporting material
- Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
- Reviewing warranty reporting systems with the line manager to identify improvements where possible and administering warranty policy in the best interests of the Dealership, manufacturer, and customer
- Keeping accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
- Ad-hoc administration tasks as given from the Aftersales Manager
What We Offer:
- Competitive salary of up to £32,000 basic (depending on experience)
- Comprehensive training and development opportunities, with room to grow within Lookers
- A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life’s most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6-month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Ready to take the next step in your career? Apply today and let’s achieve great things together!
Warranty Advisor New Leeds, England, United Kingdom; Sheffield, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Advisor New Leeds, England, United Kingdom; Sheffield, England, United Kingdom
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to warranty claims. Show off your customer service skills and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace Warranty Advisor New Leeds, England, United Kingdom; Sheffield, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Advisor role. Highlight any relevant experience in automotive warranty claims and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and why you’re excited about joining our team. Let us know how you can contribute to our friendly and enthusiastic environment.
Showcase Your Communication Skills: Since this role involves liaising with customers, it’s important to demonstrate your exceptional communication skills. Use clear and concise language in your application to show us you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Lookers plc
✨Know Your Warranty Stuff
Make sure you brush up on automotive warranty claims and processes before the interview. Familiarise yourself with common terms and procedures, as this will show your potential employer that you're serious about the role and have a genuine interest in the industry.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will highlight your suitability for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself and Stay Positive
Let your personality shine through during the interview. The company values a warm and energetic approach, so don’t be afraid to show your passion for delivering a first-class customer experience. A positive attitude can make a lasting impression!
