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- Tasks: Process warranty claims and provide top-notch customer service in a friendly team.
- Company: Join one of the UK's top automotive retailers with a focus on people and growth.
- Benefits: Competitive salary, generous leave, health perks, and career development opportunities.
- Why this job: Be part of a supportive team and kickstart your career in the automotive industry.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Enjoy a welcoming culture that celebrates success and promotes inclusivity.
The predicted salary is between 26667 - 32000 ÂŁ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Yorkshire (covering Leeds and Sheffield, plus our other Ford dealers in the North)
Salary: ÂŁ26,667 to ÂŁ32,000 depending on experience
Hours: 42 hours per week, Monday to Friday 08:00–18:00
About the Role: We are on the hunt for a Warranty Advisor with experience in automotive warranty claims and processes to join the fantastic team at our Leeds Ford dealership. You will be based within our Aftersales Department and will be part of an enthusiastic and friendly team who will be there to support and guide you through your new role. The Manager will impart their knowledge and experience allowing you to develop your skills and establish a long career within the Automotive industry. Our Warranty Administrators and Advisors are fundamental within our Warranty department. Day‑to‑day they are primarily responsible for processing warranty claims as well as liaising with customers both face‑to‑face, over the phone and via email. We are looking for an individual with a customer service background “serviced” to perfection! If you’re passionate about customer service and thrive on representing an innovative brand, this role is made for you. You’ll be part of a close‑knit team, with full support from management to help you grow.
Key Responsibilities:
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Maintaining accurate customer records, and updating the systems when any bookings have been made
- Examining completed warranty repair orders and preparing claim forms & supporting material
- Ensuring maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
- Reviewing warranty reporting systems with the line manager to identify improvements where possible and administering warranty policy in the best interests of the Dealership, manufacturer, and customer
- Keeping accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
- Ad‑hoc administration tasks as given from the Aftersales Manager
Exceptional communication skills, with a customer‑first approach. Strong team‑working abilities, alongside effective organisation and time‑management. Warranty administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also. You’ll be energetic, have a warm personality and a real passion for delivering a first‑class customer experience.
What We Offer:
- Competitive salary of up to ÂŁ32,000 basic (depending on experience)
- Comprehensive training and development opportunities, with room to grow within Lookers
- A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well‑being.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life’s most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6‑month probation period commencing from your start date.
Ready to take the next step in your career? Apply today and let’s achieve great things together!
Warranty Advisor New Leeds, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Advisor New Leeds, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. You never know who might have a lead on a Warranty Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Warranty Advisors and practice your answers. Show off your customer service skills and how you can bring value to the team at our Leeds Ford dealership.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team.
We think you need these skills to ace Warranty Advisor New Leeds, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Advisor role. Highlight any relevant experience in automotive warranty claims and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and the automotive industry. Let us know why you’re excited about joining our team at the Leeds Ford dealership.
Showcase Your Communication Skills: Since this role involves liaising with customers, make sure to demonstrate your exceptional communication skills in your application. Whether it's through your CV or cover letter, let us see that customer-first approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Lookers plc
✨Know Your Warranty Stuff
Brush up on automotive warranty claims and processes before your interview. Familiarise yourself with common terms and procedures, as this will show your potential employer that you're serious about the role and have a genuine interest in the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this is crucial for a Warranty Advisor role. Be ready to discuss how you handle difficult customers too!
✨Team Player Vibes
Since you'll be part of a close-knit team, highlight your teamwork abilities during the interview. Share experiences where you collaborated effectively with others, and emphasise your willingness to support your colleagues in achieving common goals.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how success is measured in the Warranty department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
