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- Tasks: Lead a team to enhance customer service and ensure satisfaction in the automotive sector.
- Company: Top automotive retailer in Tees Valley with a focus on customer experience.
- Benefits: Competitive salary, comprehensive benefits package, and career development opportunities.
- Why this job: Be a champion for customer experience and make a real difference in service delivery.
- Qualifications: Experience in the automotive sector and strong leadership and communication skills.
- Other info: Join a dynamic team dedicated to excellence in customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading automotive retailer in Tees Valley is seeking a Customer Service Manager to enhance service delivery and team performance. The successful candidate will provide training to Service Advisors, ensure customer satisfaction, and work with the Aftersales team to achieve departmental goals.
Candidates should have experience in the automotive sector, excellent leadership and communication skills, and a valid UK driving licence. Competitive salary and comprehensive benefits package provided.
Lead Auto Service Manager: Customer Experience Champion employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Auto Service Manager: Customer Experience Champion
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector and let them know you're on the hunt for a Lead Auto Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've improved customer satisfaction or led a team to success in the past. Numbers and results speak volumes.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Lead Auto Service Manager: Customer Experience Champion
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive sector and showcases your leadership skills. We want to see how you've made a difference in customer service roles before, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experiences and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Customer Service Manager, communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lookers plc
✨Know Your Automotive Stuff
Make sure you brush up on your knowledge of the automotive sector. Familiarise yourself with current trends, customer service best practices, and any specific services the company offers. This will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved team performance or resolved conflicts. This will help demonstrate your capability as a Customer Service Manager and your potential to enhance service delivery.
✨Customer Satisfaction is Key
Be ready to discuss how you would ensure customer satisfaction in this role. Have a few strategies in mind that you can share, such as training methods for Service Advisors or ways to gather customer feedback. This shows that you’re proactive and focused on the customer experience.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more at ease and ensure you convey your ideas effectively during the actual interview.
