At a Glance
- Tasks: Book services, advise customers, and manage appointments in a dynamic automotive environment.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Opportunities for progression and continuous training in a supportive workplace.
- Why this job: Join a friendly team and develop your skills in a thriving industry.
- Qualifications: Experience in automotive aftersales and excellent communication skills required.
The predicted salary is between 29000 - 35000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Job Information
- Organization: Hamilton Audi
- Contract Type: Permanent Full Time
- Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
- Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum
Hamilton Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development and have potential for progression.
Responsibilities
- Booking MOTs, services and other repair work for customers.
- Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer.
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
- Managing a high volume of customers daily, including telephone calls and online booking queries.
- Informing customers of turnaround times and ensuring effective communication while the customer’s car is in the workshop.
- Maintaining accurate customer records and updating the systems when any bookings are made.
Required Skills and Experience
- Shows high energy, a warm personality, and a passion for delivering a first‑class customer experience.
- Excellent communication skills, able to build rapport quickly and explain technical information clearly and concisely.
- Previous experience in a similar automotive aftersales role and knowledge of dealer systems such as Kerridge/ADP (advantage).
- Able to work both as a team player and independently, using own initiative.
Core Benefits
- Competitive salaries with structured pay scales and progression opportunities.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers.
- Smart Health – 24/7 access to GP services to support wellbeing.
- Dental insurance.
- Optional critical illness cover for peace of mind.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn.
- Free will writing services.
- Flexible life assurance options and partner life assurance.
- Discounted gym memberships.
- Travel insurance.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential. We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. If your skills and experience match what we are looking for, please apply today.
Service Advisor New Hamilton, Scotland, United Kingdom employer: Lookers plc
At Hamilton Audi, we pride ourselves on being one of the UK's leading automotive retailers, where our people are at the heart of everything we do. With a strong commitment to employee development, we offer extensive training opportunities and a competitive rewards package that includes generous leave, enhanced family benefits, and access to wellbeing services. Our inclusive work culture fosters collaboration and growth, making it an excellent place for those looking to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor New Hamilton, Scotland, United Kingdom
✨Tip Number 1
Get to know the company! Research Hamilton Audi and their values. When you walk into that interview, show us you understand what makes them tick and how you can fit into their culture.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport quickly. Role-play with a friend or family member to nail down how you’d explain technical info clearly and concisely.
✨Tip Number 3
Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your ability to work well under pressure and manage high volumes of customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the team at Hamilton Audi.
We think you need these skills to ace Service Advisor New Hamilton, Scotland, United Kingdom
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and the automotive industry.
Tailor Your Application:Make sure to tailor your application to the Service Advisor role. Highlight any relevant experience you have in aftersales or customer service, and mention specific skills that match what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your experience and skills, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research Hamilton Audi and its values. Understand their commitment to customer service and how they support their employees. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples from your past experiences where you successfully built rapport with customers or resolved issues. Practising clear and concise explanations of technical information can also set you apart during the interview.
✨Demonstrate Your Team Spirit
Hamilton Audi values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you contributed to a team’s success or helped a colleague, highlighting your ability to work well both independently and as part of a group.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Consider asking about training opportunities or how success is measured in the Service Advisor role.
