At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a focus on people.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Enjoy continuous training and progression opportunities in a supportive team.
- Why this job: Make a real impact in customer service while developing your career in the automotive industry.
- Qualifications: Experience in a similar role and a passion for cars and customer service.
The predicted salary is between 32000 - 38000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Hamilton Audi is recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Senior Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression.
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Senior Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Senior Service Advisor New Hamilton, Scotland, United Kingdom employer: Lookers plc
At Hamilton Audi, we pride ourselves on being one of the UK's leading automotive retailers, where our people are at the heart of everything we do. With a strong commitment to employee development, we offer extensive training opportunities and a competitive rewards package that includes generous leave, health benefits, and financial wellbeing support. Our inclusive work culture fosters collaboration and celebrates success, making it an ideal environment for those looking to grow their careers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor New Hamilton, Scotland, United Kingdom
✨Tip Number 1
Get to know the company! Research Hamilton Audi and their values. When you walk in for that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and interested. Ask about team dynamics or training opportunities – it’ll help you stand out as a proactive candidate!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It’s a simple way to reiterate your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Senior Service Advisor New Hamilton, Scotland, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in customer service and any relevant automotive industry knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for cars and customer service. Let us know why you’re excited about joining our team at Hamilton Audi and how you can contribute.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see that you can explain technical details in an easy-to-understand way.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding service advising. Familiarise yourself with common customer queries and the types of services offered at Hamilton Audi. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Senior Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially when explaining technical information. Practice articulating your thoughts clearly and concisely to demonstrate your ability to build rapport with both customers and colleagues.
✨Demonstrate Team Spirit
Highlight your experience working in a team environment. Be ready to discuss how you've collaborated with others to achieve common goals, especially in high-pressure situations. This will show that you can be a great team player while also being able to work independently when needed.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training opportunities available or how success is measured in the role. It shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
