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- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on people and progression.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Great career development opportunities and a supportive, inclusive workplace.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Energetic personality, excellent communication skills, and a passion for cars.
The predicted salary is between 32000 - 38000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent
Full time Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
Position Overview: Guildford Lookers Van Centre is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities.
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications & Requirements: As a Service Advisor you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a clear and concise manner. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You should be a great team player and able to work independently using your own initiative. If you have worked in a similar role within the automotive industry and have a passion for customer service and cars, we want to hear from you.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please read our Privacy Notice so that you understand how we may collect and use your data. If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Service Advisor Guildford, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Guildford, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Lookers Van Centre and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers and explain things clearly. Role-play with a friend or family member to get comfortable with discussing technical info in a friendly way.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what they look for in candidates. Plus, it might just give you an edge when applying!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor Guildford, England, United Kingdom
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering a top-notch experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially if you've worked in similar roles before. Mention any specific skills or systems you’ve used, like Kerridge or ADP, as these will catch our eye!
Be Clear and Concise: In your written application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. This helps us understand your qualifications without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues effectively. This will demonstrate your passion for delivering a first-class experience.
✨Brush Up on Technical Knowledge
Familiarise yourself with common automotive terms and concepts, especially if you have experience with systems like Kerridge or ADP. Being able to explain technical information clearly will set you apart and show that you can communicate effectively with both customers and colleagues.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you’re not just interested in the job, but also in how you can grow within the company.