Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales by building relationships and providing expert advice to customers.
- Company: Join one of the UK's top automotive retailers with a supportive culture.
- Benefits: Enjoy competitive pay, generous leave, and wellness support.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in sales or customer service, with strong communication skills.
- Other info: Great career development opportunities and a fun, inclusive work environment.
The predicted salary is between 28800 - 43200 Ā£ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and weāre committed to recognising the valuable contribution each person makes. Thatās why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
To achieve allocated sales targets, develop and maintain long term relationships with customers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.
Key responsibilities:- Selling: Achieve personal target KPIās and revenue objectives with target customer sets.
- Accurately identify parts to meet the customer sales requirements.
- Utilise all product promotions effectively to achieve specific targets set.
- Identify and exploit all upsell opportunities thereby growing overall sales figures.
- Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
- Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the āFeatures and Benefitsā of the TPS product range especially the genuine vs non-genuine aspect, and how to overcome sales objections.
- Record and feedback lost sales opportunities to the Sales Manager.
- Provide a high level of customer service at all times.
- Be aware and always aim to improve the Customer Satisfaction scoring for your Centre.
- Build strong relationships with your clients by making relevant and regular contact with them on the phone and via face to face visits.
- Provide a high level of service to customers ā through understanding their requirements, responding to requests, progressing orders and providing expert advice.
- Where applicable, ensure that trade customers that visit the TPS Centre are dealt with efficiently and quickly.
- Identify and record customer delivery requirements and communicate to the rest of the TPS Centre team.
- Resolve any customer concerns or complaints professionally, seeking additional support where necessary.
- Maintain a professional and smart appearance at all times, and conduct business with the highest level of integrity and professionalism.
- Ensure that a regular review of all customer discounts are carried out and the appropriate discount is applied based on.
- Maintain accurate customer records and adhere to the Data Protection Act when handling this data.
- Provide timely communication to customers on their credit status.
- Ensure any customer complaints / disputes are handled professionally and swiftly.
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
- Work with the Sales Manager and others to achieve sales targets and provide a joined up approach to sales.
- Feedback customer comments to the Sales Manager to continually improve customer experience.
- Ensure that customers are aware of their credit situation and if credit escalations are required, follow the TPS Guidelines in the Operations Manual.
- Handle incoming calls and customer enquiries within KPIās, using the approved greeting.
- Ensure the proper and accurate use of all systems (e.g. use of EKTA/vin-lookup to search and order parts).
- Complete all required documentation accurately and promptly.
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
- Maintain a clean, tidy and efficient working environment.
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
- Source additional parts from other Centres or outside the TPS network when necessary.
- Genuinely TPS.
- Customer Experience.
- Managing Self.
- Operational Effectiveness.
- Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers or experience of selling in a fast paced and/or telesales environment.
- Ability to build strong and trusting relationships.
- Ability to relate well to others and work as part of a team.
- Excellent communication skills and telephone manner.
- Good IT skills.
- Demonstrates excellent attention to detail and accurate record-keeping.
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 monthsā full pay for maternity and adoption leave, and 2 weeksā full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health ā 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during lifeās most challenging moments.
- Financial Wellbeing: MyView PayNow ā access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Sales Executive Glasgow, Scotland, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Parts Sales Executive Glasgow, Scotland, United Kingdom
āØTip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
āØTip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
āØTip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Parts Sales Executive role. Highlight your experience and how it aligns with their needs, especially around customer service and sales targets.
āØTip Number 4
Donāt forget to follow up! After interviews, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, itās a great chance to reiterate your interest in the role!
We think you need these skills to ace Parts Sales Executive Glasgow, Scotland, United Kingdom
Some tips for your application š«”
Show Your Passion: When you're writing your application, let your enthusiasm for the automotive industry shine through. We want to see that youāre genuinely excited about the role and the chance to represent the TPS brand!
Tailor Your CV: Make sure your CV is tailored to the Parts Sales Executive position. Highlight relevant experience, especially in parts sales or customer service, and donāt forget to mention any specific achievements that align with our goals.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless itās relevant. We appreciate a well-structured application thatās easy to read!
Apply Through Our Website: Donāt forget to apply through our website! Itās the best way to ensure your application gets to us directly. Plus, youāll find all the details you need about the role and our company there.
How to prepare for a job interview at Lookers plc
āØKnow Your Stuff
Make sure you brush up on your knowledge of the TPS brand and its products. Understand the unique selling propositions, especially the differences between genuine and non-genuine parts. This will help you answer questions confidently and show that you're genuinely interested in the role.
āØBuild Rapport
During the interview, focus on building a connection with your interviewer. Use their name, maintain eye contact, and engage in active listening. This will demonstrate your ability to build strong relationships, which is crucial for a Parts Sales Executive.
āØShowcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved complaints or built long-term relationships with clients. This will show that you understand the importance of customer satisfaction in this role.
āØPrepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're proactive and genuinely interested in the position.
