At a Glance
- Tasks: Lead a dynamic sales team and drive customer satisfaction in a premium automotive environment.
- Company: Join one of the UK's top automotive retailers with a commitment to excellence.
- Benefits: Competitive salary, generous leave, health perks, and career progression opportunities.
- Other info: Inclusive workplace culture that values every individual's contribution.
- Why this job: Make an impact in a fast-paced role while developing your leadership skills.
- Qualifications: Experience in automotive sales and a passion for outstanding customer service.
The predicted salary is between 50000 - 55000 £ per year.
Bishop Stortford Land Rover
Location: Bishop Stortford, England, United Kingdom
Contract Type: Permanent Full Time
Salary: Up to £80,000 OTE (£50,000 to £55,000 basic plus bonus)
Hours: 44 Hours – Mon to Fri 9.00am to 6.00pm (one late finish to 7pm and a day off midweek), Sat 9.00am to 5.00pm and Sunday 11.00am to 3.00pm (rota basis)
About
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes.
Role Overview
General Sales Manager – lead an established department in an electrifying franchise. Act as a role model for customer service excellence, develop meaningful relationships with customers and coach and motivate the team.
Responsibilities
- Managing the full sales process, from web inquiry to phone & showroom
- Managing staff performance from structured 121’s to training & development
- Implementing department targets and brand KPI's
- Responsible for buying in vehicles and up to date stock pricing
- Ensuring full FCA compliance within the Sales Department
- Manage and own customer satisfaction
- Oversee day to day showroom operations including vehicle valuations, sales, workshop prep, imaging and presentation
- Collaborate with the divisional buyer, prep technicians, detailers and photography team to deliver marketing standards
Qualifications
- Prior experience in a premium automotive environment with transactional sales and delivering outstanding customer service
- Proven track record in leading a highly motivated team
- Experience monitoring financial performance against budget and addressing shortfalls
- Understanding of finance and insurance product regulations
- Excellent communication, influencing and negotiating skills
- Full UK driving licence
Benefits
- Competitive salaries with structured pay scales and progression
- Generous annual leave increasing with length of service
- Enhanced family leave, including 6 months full pay for maternity and adoption, 2 weeks full pay for paternity
- Techscheme discounts and flexible payments
- Eyecare vouchers
- Smart Health 24/7 GP access
- Dental insurance
- Optional critical illness cover
- MyView PayNow access, free will writing services, flexible life assurance, discounted gym memberships, travel insurance, home and technology vouchers, Beyond Card retail discounts
Equal Opportunities
Lookers and Charles Hurst are an equal opportunities employer, committed to a discrimination‑free, inclusive environment where people can bring their whole selves to work.
General Sales Manager Bishop Stortford, England, United Kingdom employer: Lookers plc
At Bishop Stortford Land Rover, we pride ourselves on being one of the UK's top automotive retailers, offering a dynamic work environment where our employees are valued as our greatest asset. With competitive salaries, generous benefits, and a strong commitment to employee development, we foster a culture of excellence and inclusivity, ensuring that every team member has the opportunity to thrive in their career while enjoying a fulfilling work-life balance in the vibrant community of Bishop Stortford.
StudySmarter Expert Advice🤫
We think this is how you could land General Sales Manager Bishop Stortford, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Bishop Stortford Land Rover. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us you understand what makes Bishop Stortford Land Rover tick, and how you can contribute to their success. Tailor your answers to reflect their commitment to customer service excellence.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in managing sales teams and delivering outstanding customer service. We recommend rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to interview.
We think you need these skills to ace General Sales Manager Bishop Stortford, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Sales Manager role. Highlight your experience in the automotive industry and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to lead a team. We love seeing candidates who can connect their experiences to our values.
Showcase Your Achievements:When filling out your application, don’t just list your duties—show us your achievements! Use numbers and examples to demonstrate how you’ve driven sales or improved customer satisfaction in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lookers plc
✨Know Your Numbers
As a General Sales Manager, you'll need to be on top of your game when it comes to sales figures and KPIs. Brush up on the latest sales metrics relevant to the automotive industry and be ready to discuss how you've met or exceeded targets in your previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Prepare examples of how you've motivated and developed your team in the past. Think about specific situations where your coaching made a difference in performance or customer satisfaction.
✨Understand the Customer Journey
Familiarise yourself with the full sales process from inquiry to delivery. Be prepared to discuss how you would enhance customer experience at each stage, especially in a premium automotive environment. Highlight any innovative strategies you've implemented before.
✨Be FCA Savvy
Since compliance is key in this role, brush up on FCA regulations related to vehicle sales. Be ready to explain how you've ensured compliance in your previous positions and how you plan to maintain high standards in this new role.
