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For Companies At a Glance
- Tasks: Assist customers and manage parts orders in a dynamic automotive environment.
- Company: Join one of the UK's top automotive retailers with a supportive culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Why this job: Be part of a friendly team and make a real impact in customer service.
- Qualifications: Experience in a similar role and strong communication skills are essential.
- Other info: Great career progression opportunities and a commitment to inclusivity.
The predicted salary is between 21500 - 23500 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Information
- Contract Type: Permanent full-time
- Salary: £25,000 – £27,000 depending on brand experience, plus bonus!
- Hours: 42 hours (Monday to Friday 8am to 5pm, Saturdays 8am to 1pm on a rota basis)
Job Overview
Are you a Parts Advisor in search of a new challenge? You have arrived at the right place – we are on the hunt for an experienced and enthusiastic Parts Advisor. This is an excellent opportunity to join our friendly and professional team and be integral to the smooth running of our parts department. Working alongside a friendly and hard‑working team of parts advisors, you will build relationships and manage our customer’s expectations. As a Parts Advisor, you will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions accurately and log any discrepancies of stock with the Parts Manager.
Responsibilities
- Assist the Parts Manager with daily duties
- Complete vehicle health checks for workshop
- Ensure all items are correctly located and maintain stock control
- Receive orders and ensure returns are up to date
- Answer calls from customers
- Provide excellent customer care
Qualifications
You will have previous experience in a similar role, possess excellent communication skills, and practical knowledge of computer systems. It is important that you can work as part of a team as well as independently. You will be a people person with strong verbal and written communication skills and be able to work both independently and as part of a dynamic team.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunities Employer
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Data Protection
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, the types of data we collect, the purposes for which we use it, who we may share it with, and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Advisor New Gateshead, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor New Gateshead, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Parts Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common interview questions for Parts Advisors and practice your responses. Highlight your experience and how it aligns with the responsibilities mentioned in the job description. Confidence is key!
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've provided excellent customer care in previous roles. This will demonstrate that you understand the importance of managing customer expectations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you on board!
We think you need these skills to ace Parts Advisor New Gateshead, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight your relevant experience and skills that match what we're looking for, like customer service and stock management. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the job and show off your enthusiasm for joining us.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive parts and systems. Familiarise yourself with the brands and models the company represents, as well as common parts issues. This will show that you're not just a people person but also someone who knows their way around a workshop.
✨Showcase Your Communication Skills
As a Parts Advisor, you'll need to communicate effectively with both customers and your team. Practice explaining complex parts information in simple terms. During the interview, be ready to demonstrate how you've successfully handled customer queries or resolved issues in the past.
✨Be Team-Oriented
Highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues to improve processes or enhance customer service. This role is all about teamwork, so showing that you can fit into their friendly environment will be key.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.