At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a friendly team culture.
- Benefits: Competitive salary, generous leave, health perks, and career development opportunities.
- Other info: Enjoy a dynamic workplace with great progression potential and supportive training.
- Why this job: Make a real impact by delivering exceptional customer service in the automotive industry.
- Qualifications: Experience in customer service and a passion for cars are essential.
The predicted salary is between 32000 - 38000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Farnborough Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry.
This is an opportunity not to be missed! As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. Those will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Advisor New Farnborough, England, United Kingdom employer: Lookers plc
Farnborough Audi is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the automotive industry. With competitive salaries, generous benefits, and a commitment to continuous training, employees are empowered to thrive in their roles while enjoying a supportive team environment. Located in Farnborough, this dealership not only values its staff but also fosters a sense of community, making it an ideal place for those passionate about customer service and cars.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor New Farnborough, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor position or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and why you're passionate about customer service in the automotive world. Keep it engaging and genuine!
✨Tip Number 3
Don’t shy away from following up! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Service Advisor New Farnborough, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV:Make sure your CV highlights relevant experience in the automotive industry or similar roles. We appreciate when applicants take the time to align their skills with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:In your cover letter, keep it straightforward and to the point. We love a good story, but make sure you’re communicating your key points clearly. This shows us you can explain technical information in a way that’s easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research Farnborough Audi and its position in the automotive industry. Understand their values, the brands they represent, and what sets them apart from other retailers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. During the interview, practice clear and concise explanations of technical information. You might even want to prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to build rapport and provide excellent customer service.
✨Prepare for Role-Specific Questions
Expect questions related to booking services, managing customer expectations, and upselling products. Think about your previous experiences in similar roles and be ready to discuss specific scenarios where you excelled. Highlight your familiarity with systems like Kerridge or ADP if applicable, as this could give you an edge.
✨Demonstrate Your Team Spirit
Farnborough Audi values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer satisfaction. Showing that you can thrive in a team environment will resonate well with the interviewers.
